DaQuita Johnson
Baton Rouge,LA
Summary
Experience Automotive Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 7 years of experience and willingness to take on any challenge.
Overview
16
16
years of professional experience
Work History
Cashier & Customer Service Associate
Lowes Home Care Center
09.2008 - 06.2009
- Selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits
- Identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Prestige Make-up Consultant/Customer Care
Ulta Beauty Inc.
01.2011 - 02.2013
- Worked directly with customers filing and resolving customer issues to include (Well Care, Discounts and Complaints
- Maintaining the front counter
- Direct calls using a multi-line phone system
- Assisting customer to the correct Beauty Consultant
- 2nd key to the on duty
- Responsible for opening store, setting retail and salon budget, filling and recording retail and salon profits using a general ledger
- Recording daily percentage and budget intake.
- Managed client relationships through regular check-ins and updates on project progress.
Retail Sales Consultant
AT&T
02.2013 - 10.2017
- Working with a Supportive Team in a face past environment
- Maximized sales revenue through personalized recommendations and upselling techniques.
- Entering client information (including email addresses and/or phone numbers) into our state of the art customer relationship management (CRM) system, and conducting prompt and professional follow-up before and after the sales
- Exceeded sales goals by 250% utilizing exemplary customer service skills.
- Stayed up-to-date on industry trends to better educate customers on new products and offerings.
Insurance Claims Specialist
Progessive Insurance
10.2017 - Current
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Evaluated and settled complex insurance claims in strict timeframes.
- Improved overall efficiency of the department by mentoring junior staff members on best practices in insurance claims handling and resolution techniques.
- Negotiated settlements effectively, ensuring fair outcomes for both insurance company and claimants. Helping company keep combined ratio goal of 96%
Education
Pharmacy Technician, Diploma -
Virginia College
General Studies -
Baton Rouge Community College
General Studies, Diploma -
East Ascension High School
Skills
- MS Windows, MS Excel, MS Word, MS Outlook, MS Power Point, Lotus, Data Entry, ERP, BAAN, keyboarding at 50 WPM, 10-key, TWIC / OSHA Certifications
- Claims Processing
- Data Entry
- Insurance Coverage Verification
- Medical Terminology
- Medicaid knowledge
- Understanding of medical terms
Timeline
Insurance Claims Specialist
Progessive Insurance
10.2017 - Current
Retail Sales Consultant
AT&T
02.2013 - 10.2017
Prestige Make-up Consultant/Customer Care
Ulta Beauty Inc.
01.2011 - 02.2013
Cashier & Customer Service Associate
Lowes Home Care Center
09.2008 - 06.2009
Pharmacy Technician, Diploma -
Virginia College
General Studies -
Baton Rouge Community College
General Studies, Diploma -
East Ascension High School
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