Twyla Dotts
Stone Mountain,GA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Kiddie Academy
Atlanta, GA
06.2022 - 09.2024
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries via phone, email, and chat.
Customer Support Specialist
Tmoblie
New York, NY
01.2017 - 11.2021
- Troubleshot technical issues related to products or services.
- Resolved customer complaints by identifying problems, researching solutions, and providing corrective action plans.
- Utilized computer systems to access accounts for research purposes.
- Answered incoming calls in a timely manner and provided accurate information on products and services.
Customer Care Representative
Intralot USA
New York, NY
03.2015 - 12.2016
- Provided customer support through phone, email and chat channels.
- Assisted in troubleshooting escalated customer service issues.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Education
High School Diploma -
Peace And Diversity High School
The Bronx, NY06-2011
Skills
- Communication skills
- Customer service
- Problem resolution
- Data entry
- Time management
- Data analysis
- Account management
Timeline
Customer Service Representative
Kiddie Academy
06.2022 - 09.2024
Customer Support Specialist
Tmoblie
01.2017 - 11.2021
Customer Care Representative
Intralot USA
03.2015 - 12.2016
High School Diploma -
Peace And Diversity High School
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