Summary
Overview
Work History
Education
Skills
Timeline
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DaQwan Woods

Philadelphia,PA

Summary

Proven professional with strong customer service, organizational and time-management skills. Demonstates a history of ensuring timely deliveries, maintaining accurate records, and providing exceptional customer service. Focused on team collaboration and adaptability to meet changing demands. Excelled in fostering positive relationships, demonstrating reliability and critical thinking with commitment to achieving results.

Overview

10
10
years of professional experience

Work History

City Mail Carrier

USPS
04.2017 - 08.2024
  • Used portable devices to maintain system records by scanning items delivered to homes and businesses.
  • Built rapport with customers along the delivery route, fostering positive relationships that contributed to an improved workplace experience.
  • Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
  • Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
  • Demonstrated adaptability by quickly adjusting to changes in assigned routes or schedules, minimizing disruption to customers'' mail services while accommodating new demands placed on the team.
  • Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
  • Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
  • Maintained accurate records of undeliverable mail items, reporting discrepancies to appropriate personnel for resolution.
  • Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.

Correctional Officer

Philadelphia Prison System
01.2016 - 02.2017
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Enforced rules and regulations to maintain order among inmates.
  • Conducted routine and emergency head counts.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Conducted efficient inmate transfers, adhering to strict security protocols while maintaining order and control throughout the process.
  • Supervised inmates during meals, recreation and other activities.
  • Responded to emergency situations and de-escalated hostile confrontations.
  • Conducted security checks of inmates and living areas.
  • Tracked inmates through head counts, visitor logs, and scheduled activities.

Package Sorter

UPS
08.2014 - 12.2015
  • Lifted and slid packages weighing up to 100 pounds on conveyor belts to transport items.
  • Displayed strong attention to detail in sorting packages according to specific guidelines,
  • Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
  • Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Demonstrated flexibility by adapting to changes in work schedules during peak holiday seasons or unexpected events.
  • Maintained a clean and organized workspace, which facilitated smoother package sorting operations.

Education

High School Diploma -

Frankford High School
Philadelphia, PA
06-2014

Skills

  • Reliability and punctuality
  • Load planning
  • Adherence to deadlines
  • Safe driving
  • Customer service
  • Critical thinking
  • Active listening
  • Problem resolution

Timeline

City Mail Carrier

USPS
04.2017 - 08.2024

Correctional Officer

Philadelphia Prison System
01.2016 - 02.2017

Package Sorter

UPS
08.2014 - 12.2015

High School Diploma -

Frankford High School

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DaQwan Woods