Summary
Overview
Work History
Education
Skills
Timeline
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Dara Kelley

Wichita

Summary

Motivated and detail-oriented professional with over six years of experience in high-paced hospitality management, including shift leadership, end of day reports, and customer service. Proven ability to manage logistics, multitask under pressure, and coordinate effectively with teams. Eager to leverage strong organizational skills, negotiation experience, and problem-solving ability in a parts purchasing and sales role within a fast-moving business environment.

Overview

6
6
years of professional experience

Work History

Bartender Shift Manager

Emerson Biggins West
06.2019 - Current
  • Delivered fast, high quality service in a high volume restaurant while maintaining excellent customer service.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, and preparing cash drawers.
  • Trained and mentored staff on cocktail preparation and customer service best practices.
  • Promoted a positive work atmosphere through clear communication, teamwork encouragement, and recognition of employee achievements.
  • Successfully resolved customer complaints, demonstrating strong conflict resolution skills and commitment to client satisfaction.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Server

Pumphouse
04.2021 - 08.2022
  • Provided exceptional customer service by promptly addressing guest inquiries and requests.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • Trained new team members on menu offerings and service standards to enhance performance.
  • Managed multi-table sections efficiently while maintaining high-quality service and guest satisfaction.

Education

Maize High School
Maize, KS

Skills

  • Cleanliness standards
  • Upselling strategies
  • POS system operation
  • Beverage making
  • Employee coaching
  • Cash register operation
  • Outgoing personality
  • New hire training
  • Highly reliable
  • Complex Problem-solving

Timeline

Server

Pumphouse
04.2021 - 08.2022

Bartender Shift Manager

Emerson Biggins West
06.2019 - Current

Maize High School