Darah Laboy
Oakland
Summary
Dynamic professional specializing in guest services and administrative support for over 7 years. Demonstrated expertise in streamlining processes and providing exceptional customer service. My expertise in multitasking, communication, and problem-solving has enabled me to effectively coordinate projects and ensure smooth running of operations.
Overview
9
9
years of professional experience
Work History
Guest Services Agent
Loews Hotels & Co
Orlando, FL
11.2024 - Current
- Operates PC based console system with multiple telephone line capacity
- Utilizes property management system for guest look up, verification, messaging, etc
- Receives, processes, and follows up on guest requests for banquets, engineering, housekeeping/laundry, valet
- Knowledgeable of hotel services, amenities, and special events
- Serves as a communications hub during emergency procedures
- Maintains required logs, records, and files to document department operations
- Delivers exceptional guest service, addressing inquiries and resolving issues efficiently.
Executive Assistant
K2 Restaurants
Orlando, FL
07.2018 - 07.2024
- Serve as liaison between customers, vendors, and the executive team
- Coordinated executive schedules and travel arrangements to optimize time management and efficiency.
- Supervise building maintenance processing and vendor contracting
- Order and maintain products
- Manage and corporate customer service correspondence calls
- Serve as an insight analyst, keeping up with industry trends to enhance the company's competitive advantage
- Developed and maintained comprehensive filing systems, ensuring quick access to critical documents.
Sales Associate
Hard Rock Hotel
Orlando, FL
08.2017 - 05.2018
- Handle all guest complaints in timely and efficient manner, ensuring guest satisfaction
- Complete knowledge of all day to day store operation procedures and POS systems
- Responsible for keeping up with product knowledge of all the brands and vendors carried in store
- Processing cash, traveler's checks, checks, credit cards, and room charges
- Promote, suggest and sell merchandise
- Participated in Velvet sessions as banquet server once a month
Education
High School Diploma -
Dr. Phillips High School
OrlandoSkills
- Bi-Lingual (English/Spanish)
- Knowledge of computers and software
- Detail Oriented
- Organizational skills
- Interpersonal skills
- Writing and verbal communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Guest Services Agent
Loews Hotels & Co
11.2024 - Current
Executive Assistant
K2 Restaurants
07.2018 - 07.2024
Sales Associate
Hard Rock Hotel
08.2017 - 05.2018
High School Diploma -
Dr. Phillips High School