Darah Marie Martin
Tualatin,OR
Summary
I am Focused and responsive to increase my knowledge, interpersonal skills and goals to enhance customer satisfaction and customer experience. I am also seeking to work with great individuals that will help me grow, and develop my skills & abilities for the better use of my community. Skilled in communicating with others in creating environments to build meaningful friendships and networks. Adaptable to new operations support for efficient training.
Overview
9
9
years of professional experience
Work History
Administrative Receptionist
LA Fitness
Tualatin , OR
08.2023 - 03.2024
- Updated and recorded customer or client information to maintain accounts.
- Processed payments and updated accounts to reflect balance changes.
- Answered and directed incoming calls using multi-line telephone system.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Reported suspicious individuals to supervisor.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Monitored reception area to provide consistently safe, hazard-free environment for customers.
- Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
- Supplied callers with office address and directions, employee email addresses and phone extensions.
- Investigated and analyzed client complaints to identify and resolve issues.
- Assisted with data entry of customer orders into the company's database system.
Assistant Top Seller Men's Sportswear
Nordstrom
Tigard, OR
10.2022 - 12.2022
- Supported salespeople to perform all aspects of the selling process
- Performed daily department maintenance tasks, including stock work, re-merchandise, display, price markdowns, merchandise transfers
- Interacted with customers to understand particular needs and identify products and services best suited to helping in achieving goals.
- Applied strong problem-solving and interpersonal skills to resolve conflicts.
- Managed documentation to facilitate transactions and drive smooth sales closing.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Answered customer questions and responded quickly to problems and complaints in person, on phone and by email.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Conducted market research and analyzed customer feedback to identify new sales opportunities.
- Provided technical advice on product use and operation.
- Attended industry conferences and seminars in order to gain knowledge about emerging trends in the marketplace.
UPS
Associate Human Resources Recruiter
Tualatin, OR
06.2020 - 12.2020
- Completed assigned duties and consistently produced high volume of work to support daily business needs.
- Worked well in team environment as well as independently.
- Analyzed and prioritized multiple responsibilities.
- Assisted department staff by answering phone calls and responding to emails.
- Demonstrated enthusiasm and strong communication skill, remaining open to learning new things every day.
- Completed various reports and analyzed each report to decide where improvements could be made.
- Analyzed operational performance to identify main points and provided actionable solutions to management.
- Exceeded specific team goal by partnering with staff to share and implement best practices.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Maintained updated knowledge through continuing education and advanced training.
- Worked with cross-functional teams to achieve goals.
- Collaborated closely with team members to help achieve project objectives and meet deadlines.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
Teacher Assistant
Playmates Daycare
Seattle, WA
10.2014 - 10.2018
- Took children on outings as well as after-school activities.
- Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Cared for children aged, including tasks such as feeding, dressing and directing activities.
- Cooked nutritious meals to promote healthy diet and nutrition.
- Enforced rules to teach good manners and maintain safe environment.
- Kept parents' contact information, emergency services phone number and child’s health history on hand in case of emergency situations.
- Monitored children's safety and well-being to prevent accidents and falls.
- Balanced schedules to promote optimal rest, play and educational periods.
- Provided safe transportation to and from activities and events.
- Read stories and played alphabet games to promote early literacy.
- Assisted children with bathing and potty training to instill good hygiene from young age.
Basketball Coach
SEI: Self Enhancement Inc.
Portland, OR
08.2018 - 08.2018
- Prepared athletes for games with well-coordinated schedule of practices and individual training.
- Oversaw rigorous practice sessions to enhance individual skills and team gameplay.
- Motivated and encouraged student athletes to make best effort during practices and games.
- Collaborated with team boosters to promote fundraising and program support.
- Guided team through rough situations, including player injuries and crushing defeats.
- Encouraged athletes, fellow coaches and parents to engage in good sportsmanship with competitors.
- Developed and implemented practice plans, game strategies, and drills to improve team performance.
- Instructed players in proper techniques for shooting, dribbling, passing, rebounding, defense and offense.
Library Assistant
Volunteer Work
Tualatin, OR
05.2016 - 06.2016
- Worked alongside library staff to shelve books and organize collections.
- Used library and scholarly databases to locate reliable resources.
- Answered patrons' questions and assisted in finding materials requested.
- Returned books to circulation by placing on proper shelves.
- Maintained accurate library records for inventory of periodicals and books.
- Maintained well-rounded knowledge of automated library systems and reference data to share with patrons and visitors.
- Handled daily tasks, facility maintenance and security to support staff members.
- Operated networked and standalone PCs, photocopier, fax machine and scanner.
- Organized shelves, book displays, and other library areas according to established guidelines.
Cinco De Mayo Festival
Volunteer Work
Portland, Oregon
05.2016 - 05.2016
- Coordinated vendors, timelines and budgets for events.
- Organized event facility, food and beverage selections and audio-visual arrangements.
- Oversaw event logistics, venue scheduling and accommodations.
- Developed promotional materials to market the event and generate attendance.
- Coordinated with vendors to ensure proper setup of booths and displays.
- Ensured safety protocols were implemented to protect attendees and performers.
Holiday Retirement
Severed Eldery Food (Volunteer work)
Portland, Oregon
02.2015 - 02.2015
- Promoted clean, organized and inviting environment for patients by implementing and maintaining a clean and sanitized atmosphere.
- Served drinks and prepared specialty beverages.
- Motivated and encouraged team members to communicate more openly and constructively with each other.
- Demonstrated leadership by making improvements to communicate effectively with one another
Beach Clean up
Volunteer Work
Seaside, OR
10.2014 - 11.2014
- Sorted metals to separate high-grade metals such as copper, brass and aluminum.
- Sorted recycled and recyclable materials into various areas for further processing, transportation or repurposing.
- Collected and sorted recyclable construction materials such as concrete, drywall and plastics into containers.
Education
Bachelor of Arts - Business Communications
Oregon State University
06-2025
Graduate -
Tualatin High School
2019
Skills
- Motivated
- Good Listening Skills
- Being a Great team player
- Ambitious
- Highly Organized
- Great at multitasking
- Customer Service tech admin
- Fast Learner
- Great Customer service skills/ interpersonal communication
- Determined
- Focused
- Very kind/Respectful
- Great Writer
Accomplishments
- Wrote and released my First Record at 19 titled "ON MY MIND" -Darah Marie
- Wrote and Released my second Record titled "ON ME" - Darah Marie
- Recognized on Honors Roll (all 4 Years) at Tualatin High School for being a diligent student and hard worker. Along with always looking for ways to improve personally and academically.
- Recognized for having an infectious positive attitude and ability to balance academics and athletics.
Timeline
Administrative Receptionist
LA Fitness
08.2023 - 03.2024
Assistant Top Seller Men's Sportswear
Nordstrom
10.2022 - 12.2022
UPS
Associate Human Resources Recruiter
06.2020 - 12.2020
Basketball Coach
SEI: Self Enhancement Inc.
08.2018 - 08.2018
Library Assistant
Volunteer Work
05.2016 - 06.2016
Cinco De Mayo Festival
Volunteer Work
05.2016 - 05.2016
Holiday Retirement
Severed Eldery Food (Volunteer work)
02.2015 - 02.2015
Teacher Assistant
Playmates Daycare
10.2014 - 10.2018
Beach Clean up
Volunteer Work
10.2014 - 11.2014
Bachelor of Arts - Business Communications
Oregon State University
Graduate -
Tualatin High School