Hosted live shadowing for new hire Members Engagement Coordinators, Recruiters and Production and Development.
Realtor
CENTURY 21 Judge Fite Company
Rockwall, TX
07.2024 - Current
Guide clients in home transactions utilizing market insights and personalized strategies.
Guided clients through property buying and selling processes effectively.
Conducted market research to determine property values and trends.
Developed and maintained strong client relationships through regular communication.
Member Engagement Coordinator
Signify Health
Dallas, USA
12.2021 - Current
Provided education on preventive health assessments, enhancing member knowledge.
Handled inbound and outbound calls for health plans, strengthening communication with members.
Achieved and exceeded performance targets consistently by prioritizing tasks efficiently.
Mentor
Signify Health
Dallas, USA
03.2022 - 03.2023
Onboarded and coached new hires through shadowing, enhancing their integration and skill development
Education
Sociology/Business - Human Health Social Services Certificate
Sacramento City College
Skills
Leadership
Coaching
KPI Management
Call Quality
Member Engagement
Training & Development
Performance Improvement
Timeline
Team Lead Coach
Signify Health
09.2025 - Current
Realtor
CENTURY 21 Judge Fite Company
07.2024 - Current
Mentor
Signify Health
03.2022 - 03.2023
Member Engagement Coordinator
Signify Health
12.2021 - Current
Sociology/Business - Human Health Social Services Certificate
Sacramento City College
Summary
Dynamic healthcare engagement professional with 4+ years at Signify Health and proven leadership experience as a Team Lead Coach since September 2025. Skilled in coaching, performance management, and driving team success through data-driven strategies and strong communication.