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DARCELL WILLIAMS-CREEK
Gwynn Oak,MD
Summary
Enthusiastic Specialty Sales and service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Bringing in 10 years of experience. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
Work History
Law Firm Medical Records Specialist
Moorehead Legal LLC
Pikesville, MD
01.2026 - Current
- Maintained patient records in compliance with security regulations.
- Supported medical staff by providing organized and accurate medical records.
- Maintained accurate patient records and ensured compliance with legal regulations.
- Assisted in implementing new record-keeping protocols to enhance operational workflows.
- Trained new staff on best practices for handling sensitive medical information securely.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Coordinated responses to subpoenas and other legal requests for medical records, working closely with legal counsel as necessary to protect patient privacy rights.
- Processed medical records requests from outside providers according to facility, state, and federal law.
- Uploaded physician progress notes, history, and physicals into electronic medical records.
- Followed up with patients about medical and healthcare processes.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Collaborated with IT team members to troubleshoot technical issues related to health information systems, ensuring minimal disruption to department workflows.
- Collaborated with cross-functional teams to identify areas for process improvement in the handling of sensitive patient data.
- Created new medical records and retrieved existing medical records by gathering appropriate record folders and contents and assigning and recording new record numbers.
- Maintained relationships with medical providers, suppliers, and reporters.
- Maintained compliance with HIPAA regulations through thorough staff training and continuous monitoring of security protocols surrounding patient data management.
- Scanned medical records in digital format for easy retrieval and accessibility.
Service Support Specialist
S3 Shared Solutions LLC
Linthicum Heights, MD
02.2021 - Current
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
- Prepared internal and regulatory financial reports, balance sheets and income statements.
- Developed strategic plans for day-to-day financial operations.
- Established internal audit procedures to validate and improve accuracy of financial reporting.
- Implemented and regularly reviewed financial controls to generate accurate and reliable financial data.
- Utilized financial software to prepare consolidated financial statements.
- Complied with established internal controls and policies.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Assisted development and implementation of new administrative procedures.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Liaised between clients and vendors and maintained effective lines of communication.
- Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
- Conducted legal research, compiled and organized evidence and identified relevant legal articles and statutes to use for legal proceedings.
- Prioritized and handled multiple assignments and maintained firm commitment to deadlines.
- Created and printed legal documents for attorneys offices.
- Prepared and processed invoices for attorney billing.
Assistant Branch Manager
Woodforest National Bank
03.2020 - 01.2021
- Protected company assets with strategic risk management approaches.
- Facilitated customer satisfaction by executing personal communication and frequent follow-ups.
- Identified and capitalized on community business opportunities with effective networking.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Developed sales strategy to meet established sales objectives.
- Demonstrated knowledge of branch financial products, including loans and lines of credit.
- Implemented process improvements to increase productivity.
- Maximized efficiency through effective resource allocation and employee management.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Met or exceeded monthly sales goals as team leader by up to 50%.
- Developed and managed employee schedules, balancing individual requests and requirements with business needs.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Supervised and evaluated staff of 7 including other assistant managers, enabling them to improve skills, achieve daily objectives and attain advancement.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Associate Cashier
Aldis Inc.
08.2019 - 02.2020
- Monitor checkout stations to ensure that it has adequate cash available and are staffed appropriately
- Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
- Supervise others and provide on-the-job training
- Reviewed and resolved differences between accounting information and cash drawer
- Counted cash in register drawer at beginning and end of shift
- Reviewed weekly sales circulars and monitored price changes
- Checked prices for customers and processed items sold by scanning barcodes
- Worked closely with Shift Leader to solve problems and handle customer concerns
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies
- Cross-trained in Associate and Management roles in order to provide skilled backup for team members
- Assisting over 200 customers by scanning items quickly to keep lines moving and reduce overall wait time
Head Teller-LT, Customer Service Rep,
TD Bank
12.2014 - 12.2018
- Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations
- Resolve problems or discrepancies concerning customers' accounts
- Process transactions such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits
- Monitor bank vaults to ensure cash balances are correct
- Receive and count daily inventories of cash, drafts, and travelers' checks
- Order supply of cash to meet daily needs
- Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines
- Enter customers' transactions into computers to record transactions and issue computer-generated receipt
- Executed customer transactions, including deposits, withdrawals, money orders and checks
- Rapidly and efficiently prepared customer and ATM cash and change orders
- Organized, stocked and maintained teller window area
- Processed quarterly Vault and ATM audits with zero error rate
- Coordinated daily cash reconciliation at high-volume location
- Maintained balancing record with 100% rate of accuracy
Education
Bachelor of Science - Business Admin,Communications,Accounting
Penn Foster
2010
High School Diploma - Business Administration
Oxon Hill High School
2006
Skills
- Writing Administration and Management
- Active Listening Coordination Customer and Personal Service Sales and Marketing
- Time Management
- Detail-oriented
- Computers and Electronics
- 70 wpm typing speed
- Rapid Data Entry skills
- People-oriented
- Cash handling expertise
- Compliance, banking laws and regulations
- Positive
- Cheerful
- Customer needs assessment
- Product and service knowledge
- Prospecting and networking skills
- Accounting
- Account development
- Operational improvement
- Business operations
- Team management
- Customer Relations
- Staff Training
- Revenue Generation
- Network Development
- Account Servicing
- Lead Prospecting
- Strategic Planning
- Access Software
- Invoicing Prowess
- Microsoft Office
Affiliations
- Top Head Teller in the Region 2015-2018
- Head Teller Coach for the Region
- Outstanding Achievement in Customer Satisfaction
2009-2018
• Bring Change Champion 2016
• Special Olympics Champion 2016,2018
• Member, Women in Leadership 2015
• Member, Individuals with Disabilities 2015
• Member, Minorities in Leadership 2015
• Top Performer inside Sales Team 2014,2016,2018
Timeline
Law Firm Medical Records Specialist
Moorehead Legal LLC
01.2026 - Current
Service Support Specialist
S3 Shared Solutions LLC
02.2021 - Current
Assistant Branch Manager
Woodforest National Bank
03.2020 - 01.2021
Associate Cashier
Aldis Inc.
08.2019 - 02.2020
Head Teller-LT, Customer Service Rep,
TD Bank
12.2014 - 12.2018
Bachelor of Science - Business Admin,Communications,Accounting
Penn Foster
High School Diploma - Business Administration
Oxon Hill High School