Darcey Moore
Renton
Summary
Dynamic Operations Manager with a proven track record at Dollar Tree, excelling in team leadership and operations management. Leveraged problem-solving abilities and customer service skills to enhance operational efficiency and guest satisfaction. Achieved significant improvements in inventory management and staff performance, fostering strong relationships and driving success.
Overview
17
17
years of professional experience
Work History
Operations Manager
Dollar Tree
10.2017 - 02.2025
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Interacted well with customers to build connections and nurture relationships.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Front Desk Hotel Receptionist
Red Lion
02.2008 - 10.2017
- Maintained a professional appearance of the front desk area by keeping it clean, organized, and well-stocked with necessary supplies.
- Provided exceptional customer service for a memorable stay, addressing guest inquiries and resolving issues promptly.
- Enhanced guest satisfaction by efficiently managing check-ins and check-outs at the hotel reception.
- Collaborated with housekeeping staff to ensure timely room availability and cleanliness for incoming guests.
- Continuously updated knowledge on local attractions, restaurants, and transportation options to provide relevant recommendations for guests seeking guidance.
- Facilitated smooth transitions between shifts by conducting thorough handovers of pertinent information between colleagues.
- Developed strong rapport with guests through active listening, empathetic responses, and consistent follow-up on requests or concerns.
Education
High School Diploma -
Sartori
Renton, WA06-1998
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Staff management
- Inventory management
Timeline
Operations Manager
Dollar Tree
10.2017 - 02.2025
Front Desk Hotel Receptionist
Red Lion
02.2008 - 10.2017
High School Diploma -
Sartori
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