Darci McMillan

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Customer satisfaction
• Sales (memberships, merch, etc)
• Rider experience (First ride experience, setup, clip in's)
• Studio Care (Clean up/Organization)

-Cold calls to prospects

-Customer satisfaction

-Sales (memberships, merch, etc)

-Social media manager (TikTok, Instagram)

-Rider experience (First ride experience, setup, clip in's)

• Monitored patient's safety and response to exercise intensity to discuss with therapist or assistant.
• Prepared patients to meet with Occupational therapists.
• Established compassionate and caring relationships with patients.
• Provided education to empower patients and families to understand conditions, treatments and treatment options for managing symptoms.
• Performed assessments during treatment to determine progress according to goals.
• Performed evaluations and assessments to recommend best treatment for individual patients.

• Completed store opening and closing procedures and balanced tills.
• Trained new employees and delegated daily tasks and responsibilities.
• Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
• Completed cash and credit card transactions accurately using POS software.

• Assisted with data entry and administrative support tasks to help meet team goals.
• Maintained physical and computer-based filing systems.
• Communicated with Attorney's and Accounting staff on important documents
• Retrieved file information and made copies for authorized users.
• Cleaned up files regularly by removing outdated information for archival or disposal.