Julia Palmer
Harker Heights
Summary
Detail-Oriented Patient Experience Specialist experienced in coordinating patient care and communication between healthcare professionals. Improved patient satisfaction scores through innovative strategies and effective complaint management. Committed to fostering positive relationships with patients, families, and medical staff while delivering comprehensive patient education.
Overview
33
33
years of professional experience
Work History
Patient Experience Specialist II
Shannon Medical Center
San Angelo
11.2025 - Current
- Checked patients in and out, ensuring accurate appointment scheduling and positive first impressions
- Processed patient payments, maintaining financial accuracy and confidentiality
- Register patients
- Answered incoming calls, providing timely assistance and information to enhance patient satisfaction
- Coordinated referrals and order entries
Patient Service Specialist II
Baylor Scott and White
Killeen
04.2014 - 05.2022
- Supported patient experience by managing check-in/check-out, scheduling appointments, verifying insurance, and responding to inquiries, resulting in streamlined patient flow and improved satisfaction.
- Assists with patient registration duties by collecting and verifying insurance information. Verifies patient demographics and enters changes into computer system. Directs patient to appropriate waiting areas.
- Processed payments and recorded charges following established guidelines, generated daily payment reports, and ensured cash drawer accuracy, facilitating financial accountability and transparency for the clinic.
- Receives and directs phone calls. Assists patients and other visitors. Responds to routine inquiries concerning practice services, hours of operation, etc. Ensures any patient complaints are handled appropriately.
- Supported medical records management by organizing and maintaining patient files.
Overnight Stocker
Walmart
Georgetown
07.2007 - 07.2011
- Stocked shelves efficiently to ensure product availability for customers.
- Stocked assigned area and zoned before the end of every shift
- Assisted team members in unloading and sorting incoming shipments.
- Stocked designated shelves with products during shifts. and zoned before the end of every shift
Front Desk Coordinator
Scott and White Medical Center
Cedar Park
11.1999 - 11.2004
- Oversaw daily operations of front and back desks to enhance service delivery.
- Coordinated communication between patients and medical staff to streamline information flow.
- Coordinated communication between patients and medical staff to streamline information flow.
- Oversaw daily operations of front and back desks to enhance service delivery.
- Ensured timely completion of daily cash deposit transactions.
- Entering charges daily
Front Desk Receptionist
Scott and White Medical Center
Killeen
03.1993 - 11.1999
- Welcomed patients and visitors, creating a positive first impression at medical facility.
- Coordinated appointment scheduling for multiple healthcare providers, optimizing patient flow.
- Addressed patient inquiries, delivering accurate information and directions to enhance experience.
Education
High school diploma - General Studies
C E Ellison High School
Killeen, TXSkills
- Insurance verification
- Medical records management
- Medical billing
- Medical coding
- ICD-10 (10 years)
- Medical Terminology (10 years)
- Epic (9 years)
- EMR Systems
- Medical office operations
- HIPAA (10 years)
- Front Desk (10 years)
- Receptionist expertise
- Office Administration (10 years)
- Data Entry (10 years)
- Multi-line systems
- Microsoft Office
- Microsoft Excel
- Microsoft Word
- Microsoft Access
- Computer literacy
- Organizational skills
- Patient Advocacy
- Communication skills
- Administrative expertise
Assessments
- Customer focus & orientation Expert
- June 2022
- Responding to customer situations with sensitivity
- Full results: Expert
- Medical terminology Familiar
- Understanding and using medical terminology
- Full results: Familiar
- Workplace safety Proficient
- Using safe practices at work
- Full results: Proficient
- Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Timeline
Patient Experience Specialist II
Shannon Medical Center
11.2025 - Current
Patient Service Specialist II
Baylor Scott and White
04.2014 - 05.2022
Overnight Stocker
Walmart
07.2007 - 07.2011
Front Desk Coordinator
Scott and White Medical Center
11.1999 - 11.2004
Front Desk Receptionist
Scott and White Medical Center
03.1993 - 11.1999
High school diploma - General Studies
C E Ellison High School