Darcie Logan
Edmond
Summary
Dynamic Office Coordinator with over 27 years of experience in social work and 2 years in healthcare administration, specializing in optimizing daily office operations and enhancing team productivity. Proven ability to coordinate complex schedules while fostering a supportive environment that promotes effective workflows. Strong interpersonal and conflict resolution skills, developed through extensive client advocacy and collaborative team efforts, ensure a compassionate approach to communication. Prepared to leverage extensive administrative expertise and leadership capabilities to excel in a managerial role within the healthcare sector.
Overview
25
25
years of professional experience
Work History
Office Coordinator
Mercy
04.2024 - Current
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed office activities by maintaining communication between clients, tracking records, and filing all documents.
- Worked collaboratively with office staff to maintain smooth operations and team readiness for unexpected demands.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Social Worker
Mercy
08.2017 - 03.2024
- Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
- Coordinated external healthcare professionals to uphold high-quality, person-centered care.
- Participated in interdisciplinary team meetings to coordinate care for clients.
- Developed and maintained strong relationships with community resources for successful referrals.
- Updated client documentation for accurate, compliant and current records.
- De-escalated stressful situations through individual and family crisis interventions.
- Assisted clients with navigating and accessing social services such as housing and medical care.
- Assisted clients in developing and setting realistic goals to promote positive change.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Collaborated with other professionals to plan and coordinate care for clients.
Certified Advantage Case Manager
Gentiva Health Services
10.2012 - 08.2017
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Implemented strategies to increase public awareness of social and community service programs.
- Monitored program performance and outcomes for successful delivery of services.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Social Worker
Norman Regional Health Systems
09.2010 - 09.2012
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Advocated for clients to assure respected rights and wishes.
- Supported clients and families with empathy and compassion during difficult times.
- Evaluated clients' social, emotional and psychological needs to create treatment plans.
School Social Worker
Department of Human Services/Shawnee Public Schools
11.2000 - 08.2010
- Provided educational support services to students with emotional, intellectual and physical disabilities.
- Complied with federal, state and local standards relating to child protection, client confidentiality, risk assessment, and reporting and documentation.
- Monitored students for signs of trauma, abuse and neglect.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk student population.
- Maintained compliance with standards relating to child protection, client confidentiality, risk assessment and reporting.
- Worked with teachers to implement behavioral improvement plans based on established assessments.
- Supported students, teachers and families during crisis situations.
- Participated in IEP, RTI and other related meetings that determined and implemented school-wide policies.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
Education
BACHELOR OF SOCIAL WORK - SOCIAL WORK
East Central University
Ada, Oklahoma07.1997
Skills
- Schedule coordination
- Office administration
- Office management
- Customer service
Timeline
Office Coordinator
Mercy
04.2024 - Current
Social Worker
Mercy
08.2017 - 03.2024
Certified Advantage Case Manager
Gentiva Health Services
10.2012 - 08.2017
Social Worker
Norman Regional Health Systems
09.2010 - 09.2012
School Social Worker
Department of Human Services/Shawnee Public Schools
11.2000 - 08.2010
BACHELOR OF SOCIAL WORK - SOCIAL WORK
East Central University