Darcy Brady

* Assisted customers with inquires and product information, enhancing their understanding and satisfaction

* Resolved customer complaints using defined processes and systems

* Processed customer orders using Syteline, Epicor and Conexiom systems to ensure timely fulfillment

* Collaborated with team members to enhance service quality and efficiency

* Facilitated communication between departments to address customer needs promptly

* Developed strong relationships with customers through personalized assistance, fostering loyalty and trust

* Manager Multi-line phone system, efficiently routing calls to appropriate departments

* Handled incoming mail and packages, ensuring timely distribution to recipients

* Provided accounting support by preparing invoices for mailing, entering shipping invoices for account payable

* Greeted customers warmly creating a welcoming environment

* Maintained accurate records of client interactions and services, facilitating effective communication and follow-up

* Directed phone calls to appropriate staff members, ensuring timely responses to inquiries

* Performed data entry into computer systems to maintain accurate records of customer information

* Ensured office supplies were stock, managing inventory levels effectively

*Organized fundraisers and developed marketing materials, enhancing event visibility and engagement