Darcy Ingram
Green,USA
Summary
Dynamic Office Manager with a proven track record at Northeast Coatings, Inc., excelling in customer service and document management. Adept at utilizing QuickBooks and Microsoft Office Suite to enhance operational efficiency. Recognized for strong problem-solving abilities and fostering team collaboration, ensuring seamless workflows and compliance with quality standards.
Overview
32
32
years of professional experience
Work History
Office Manager
Northeast Coatings, Inc.
Tallmadge, Ohio
06.2025 - 01.2026
- Processed customer invoices, ensuring timely payments and accurate records
- Managed email communications with clients and vendors, facilitating effective collaboration and issue resolution
- Provided customer service support via phone and email
- Answered incoming phone calls promptly and professionally
- Tracked and ordered office supplies, maintaining adequate inventory for smooth office operations
- Prepare onboarding paperwork for new hires
- Submit employee timecards to corporate office for processing
- Prepare customer payments for deposit
- Write up customer walk-in orders
- Pick up supplier orders
- Traveler generation for production employees
Quality Management System Document Coordinator / Quality Representative
Northeast Coatings, Inc.
Tallmadge, Ohio
11.2018 - 06.2025
- Creation and management of work instructions, forms, safety instructions, procedures and templates to streamline the quality management system
- Monitor key process indicators and implement preventive and corrective actions to eliminate the root causes of poor quality and delivery problems
- Perform internal audits according to ISO 9001:2015 specifications
- Organized quality control audits and documentation for successful ISO 9001:2015 surveillance/re-certification audits
- Serve as management representative for all facility external audits for ISO 9001:2015
- Monitor product quality target levels to ensure compliance with customer expectations
- Perform quality reviews of documents, process document change notices to completion (approval/release) for SOPs, forms and work instructions
- Contributed to quality assurance activities through monitoring quality metrics, conducting internal audits, and preparing for external audits
- Coordinated document management processes to streamline workflows and improve team communication.
Procurement Administrator
New Indy Containerboard
Ontario, CA
04.1994 - 05.2018
- Prepare purchase orders for paper mill products, services and shutdowns
- Request and evaluate multiple vendor quotes to secure best pricing and terms
- Update records and perform open order follow up with vendors
- Resolved order issues and invoice discrepancies to ensure accurate processing and timely delivery
- Build strong relationships with key contacts, working with them closely to fix issues as quickly as possible
- Developed and maintained vendor partnerships for timely service and support
- Communicated order status from approval to delivery, ensuring transparency and accountability
- Manage invoice reconciliation and interact with accounts payable
- Monitor inventory restock
- Submit purchase orders and expedite critical part requisitions
- Interface with all departments to facilitate effective communications
- Conduct regular safety audits and observations to identify and mitigate workplace hazards
- Assistance with coordination of shutdown activities, etc.
Education
General Education -
Ganesha High School
Pomona, CASkills
- QuickBooks proficiency
- Microsoft Office Suite expertise
- Document formatting and organization
- Attention to detail
- Customer service
- Time management
- Multitasking
- Problem solving
- Team collaboration
- Team player
- Communication skills
- Interpersonal skills
- Content review
References
References are available on request.
Attributes And Skills
- Experienced with QuickBooks
- Proficiency in Microsoft Office Suite
- Collaborative and reliable team member
- Proficient in time management
- Communication and interpersonal skills
- Enhanced customer service focus
- Positive outlook
- Proficient in multitasking
- Detail oriented
- Fundamental problem solving
- Effective team player
- Professional document formatting
- Document organization
- Skilled in document proofreading
Qualifications Summary
Proficient and detail-oriented Administrative Assistant with over 30 years of office experience, specializing in administrative work, problem solving, planning and optimal assistance. Proven efficiency with an ability to quickly learn and navigate any computer software program or office filing system. Proficient in Microsoft Office Suite with a strong orientation towards enhanced customer service and problem solving. Eager to apply organizational abilities to support team objectives and foster professional growth.
Timeline
Office Manager
Northeast Coatings, Inc.
06.2025 - 01.2026
Quality Management System Document Coordinator / Quality Representative
Northeast Coatings, Inc.
11.2018 - 06.2025
Procurement Administrator
New Indy Containerboard
04.1994 - 05.2018
General Education -
Ganesha High School