Darcy Ann Kraus
Kissimmee,FL
Summary
Patient Credit Administrator possessing vast understanding of credit reporting agencies and in-depth knowledge of job-related software, including AS400Z and Hummingbird. Bringing 18+ year background managing credit files, analyzing credit applications and monitoring credit reviews. Comfortable working in team-setting and using logical approaches to find best solutions to complex problems. A Notary Public for State of Florida.
Overview
21
21
years of professional experience
Work History
Credit Administrator
Disney Vacation Club
Celebration, FL
07.2004 - Current
- Reviewed credit applications/reports to underwrite financed contracts.
- Made decisions and recommendations for approving contracts for financing.
- Answered and managed incoming and outgoing calls while resolving disputes and researching discrepancies on credit applications.
- Supported Vacation Club Guides, Sales Managers and Quality Assurance Managers.
- Processed various reports for management to analyze trends, approvals, contract entry and cancellations.
- Worked with Member Accounting, Compliance, Member Administration and I.T. Departments.
Document Prep Administration Associate
Disney Vacation Club
Celebration, FL
07.2002 - 07.2004
- Performed contract entry, processed payments and mailing of contracts for Members.
- Verified documents were correctly executed for recordings.
- Worked with Regulatory Affairs to ensure registrations are within company guidelines.
- Received inbound calls from Sales and Quality Assurance Managers to answer questions regarding contract status.
Vacation Advisor
Disney Vacation Club
Celebration, FL
07.2001 - 07.2002
- Arranged travel accomodations for DVC Members through various Member Getaway programs.
- Provided assistance with dining and/or entertainment needs.
- Responded to Member questions and concerns to ensure accuracy and Guest satisfaction.
Education
Associate of Applied Science - Hotel And Restaurant Management
Nassau Community College
Garden City, NY05.1993
Skills
- Administrative Operations
- Management of Financial Resources
- Credit Evaluation
- Operational Reporting
- Customer Satisfaction
- Business Relationship Management
- Operational Efficiency
Additional Information
Partners in Excellence Recipient - 2007
Timeline
Credit Administrator
Disney Vacation Club
07.2004 - Current
Document Prep Administration Associate
Disney Vacation Club
07.2002 - 07.2004
Vacation Advisor
Disney Vacation Club
07.2001 - 07.2002
Associate of Applied Science - Hotel And Restaurant Management
Nassau Community College