Dardan Berisha

• Oversaw end-to-end business processes to maintain proficiency and profitability.
• Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Employed prompt decision-making and in-depth research to resolve issues.
• Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
• Trained new employees on proper protocols and customer service standards.
• Contract Management
• Business Planning and Strategy
• Business-to-Business Sales
• Business Process Optimization
• Industry Networking

Carefully interviewed, selected, trained, and supervised staff.

● Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.

● Led and directed team members on effective methods, operations, and procedures.

● Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.

● Upsold high-profit items such as appetizers and mixed drinks to enhance sales revenue

● Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs

● Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals

● Resolved customer complaints promptly and professionally to maintain positive reputation

● Collaborated with team of 10 in development of rental and remodeled properties, leading to 50% revenue increase

● Ran business to buy, renovate and rent residential / commercial properties

● Achieved high profits by completing projects with accuracy and efficiency

● Ran all day to day business operations