Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dareisha Washington

Houston

Summary

Dedicated Customer Service Professional with extensive experience in online information processing and customer response. Recognized for exceeding service expectations through strong time management, prioritization skills, and a commitment to confidentiality. Proven ability to optimize delivery routes, resulting in improved operational efficiency and on-time performance for time-sensitive deliveries. Highly adaptable to changing assignments with a focus on effective communication and detailed record-keeping.

Overview

5
5
years of professional experience

Work History

Delivery Associate

K&K Solomon Logistics-Amazon
Spring
11.2023 - Current
  • Adhered to all safety policies and procedures while operating a commercial vehicle.
  • Delivered packages safely and timely to designated addresses within assigned territory.
  • Reported any incidents encountered on the road such as accidents or traffic violations immediately to supervisor and dispatch team.
  • Adhered to assigned routes and followed time schedules.
  • Notified customers prior to arrival of goods or services at their locations.

Call Center Representative

F.H. Cann and Associates
08.2023 - 11.2023
  • Maintained records of customer interactions, transactions, comments and complaints.
  • Maintained high levels of professionalism while interacting with customers via phone or email.
  • Followed standard processes and procedures for proper escalation of unresolved issues to appropriate internal teams.
  • Maintained accurate records of customer interactions for future reference.
  • Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.

Metro Lift Driver

Mv Transportation
04.2023 - 08.2023
  • Driving clients around in an efficient, safe and timely manner
  • Arrived on time to customer appointments.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time

Security Agent

ACTS Aviation Security
12.2022 - 04.2023
    • Provided high level of security for crew and passengers on U.S. domestic and international flights.
    • Inspected and adjusted security systems, equipment and machinery to maximize coverage of parking lots and building interior and exterior.
    • Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.

Armed Security Officer

Andy Frain Services
05.2022 - 09.2022
    • Patrol physical property or maintain fixed post position, being diligent to report any suspicious activity and investigate accidents and criminal acts
    • Monitor cameras or equipment in a continuous fashion as outlined in the post orders
    • Maintain a working knowledge of all emergency policies, procedures, and regulations to be able to respond to alarms, incidents, and emergency situations
    • Complete Daily Activity

Assistant Rural Carrier

United States
01.2021 - 06.2021
    • Organized mail ahead of delivery runs for correct routing.
    • Secured and properly stored packages for delivery to eliminate damage risks.
    • Followed safety protocols and regulations while driving, upholding professional service reputation.
    • Sorted mail according to order of address appearance for easy access in field.

Delivery Driver

Pack N Ride- Amazon
09.2019 - 01.2021
    • Completed on-time deliveries by choosing best and most efficient routes.
    • Delivered packages to customer doorsteps and business offices.
    • Maintained clean driving record and observed relevant traffic laws to reduce risks.
    • Operated vehicle safely in highly congested areas with no traffic violations.
    • Lifted, lowered, and carried packages typically weighing 70 pounds throughout regular course of delivery.

Education

High School Diploma -

Klein Forest High School
Houston, Tx
06.2009

Some College (No Degree) -

Blinn College
Brenham, TX

Skills

  • Customer Service Expert
  • Excellent Time Management
  • Detail Oriented
  • Microsoft Office Expert
  • Multitasker
  • Independent Worker
  • Fast and Flexible Learner
  • Conflict Resolution
  • Typing
  • Security
  • Surveillance
  • Cold Calling

Timeline

Delivery Associate

K&K Solomon Logistics-Amazon
11.2023 - Current

Call Center Representative

F.H. Cann and Associates
08.2023 - 11.2023

Metro Lift Driver

Mv Transportation
04.2023 - 08.2023

Security Agent

ACTS Aviation Security
12.2022 - 04.2023

Armed Security Officer

Andy Frain Services
05.2022 - 09.2022

Assistant Rural Carrier

United States
01.2021 - 06.2021

Delivery Driver

Pack N Ride- Amazon
09.2019 - 01.2021

High School Diploma -

Klein Forest High School

Some College (No Degree) -

Blinn College

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Dareisha Washington