Darelle Freeman

Work History

T-Mobile

10.2019 - 03.2023

Oversaw multi-unit district with 20 direct reports and 40 indirect reports
Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees
Drove notable 27% increase in revenue within district through implementation of innovative sales strategies and cultivated high-performing sales team
Delivered consistent annual revenue exceeding 4 million while reducing operational loss to less than 1% of total revenue
Led hiring, onboarding and training of new hires to fulfill business requirements.
Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans

T-Mobile

10.2018 - 10.2019

Led high-performing sales team comprised of 10 plus representatives, establishing structured sales process to consistently achieve measured Key Performance Indicators (KPIs) and revenue targets
Devised and executed comprehensive training program for new sales associates, resulting in enhanced sales performance and heightened customer satisfaction
Strategically crafted team schedules to ensure optimal employee coverage aligned with business requirements
Conducted regular training sessions for existing employees, focusing on updating their product knowledge, refining sales techniques, and reinforcing operating standards.

AT&T

02.2017 - 10.2018

Grew YOY sales 40% by consistently meeting and exceeding quotas
Achieved annual revenue of 4 million consistently
Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
Implemented effective training and strategies to enhance team productivity significantly
Established relationships with local businesses and consumer community, resulting in improved Google rating of 4.5 for all locations.
Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement

AT&T

09.2014 - 02.2017

Accomplished gross profit of 7.6 million during tenure as Flagship Store Manager
Managed sales forecasting inventory demand, and labor requirements, resulting in development of comprehensive annual budgets and operational plans
Successfully recruited and developed high-performing sales team in South East Region, overseeing 50+ direct reports throughout tenure
Attained top performance in B2B sales for Southeast Region, creating robust business sales funnel that generated over 1 million in gross profits
Established and communicated clear expectations for team performance, conducting regular evaluations and implementing corrective actions to ensure optimal outcomes.

AT&T

01.2011 - 09.2014

Supervised day-to-day operations to meet performance, quality and service expectations.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.