Darelle Freeman
Savannah,GA
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
12
12
years of professional experience
Work History
District Sales and Operations Manager
T-Mobile
Virginia
10.2019 - 03.2023
- Oversaw multi-unit district with 20 direct reports and 40 indirect reports
- Traveled to over 10 locations per week to manage each store and perform reviews of individual managers and employees
- Drove notable 27% increase in revenue within district through implementation of innovative sales strategies and cultivated high-performing sales team
- Delivered consistent annual revenue exceeding 4 million while reducing operational loss to less than 1% of total revenue
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans
Retail Training Store Manager
T-Mobile
Indianapolis, IN
10.2018 - 10.2019
- Led high-performing sales team comprised of 10 plus representatives, establishing structured sales process to consistently achieve measured Key Performance Indicators (KPIs) and revenue targets
- Devised and executed comprehensive training program for new sales associates, resulting in enhanced sales performance and heightened customer satisfaction
- Strategically crafted team schedules to ensure optimal employee coverage aligned with business requirements
- Conducted regular training sessions for existing employees, focusing on updating their product knowledge, refining sales techniques, and reinforcing operating standards.
District Sales Manager
AT&T
Pensacola, Florida
02.2017 - 10.2018
- Grew YOY sales 40% by consistently meeting and exceeding quotas
- Achieved annual revenue of 4 million consistently
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Implemented effective training and strategies to enhance team productivity significantly
- Established relationships with local businesses and consumer community, resulting in improved Google rating of 4.5 for all locations.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement
Flagship Store Manager
AT&T
Pooler, GA
09.2014 - 02.2017
- Accomplished gross profit of 7.6 million during tenure as Flagship Store Manager
- Managed sales forecasting inventory demand, and labor requirements, resulting in development of comprehensive annual budgets and operational plans
- Successfully recruited and developed high-performing sales team in South East Region, overseeing 50+ direct reports throughout tenure
- Attained top performance in B2B sales for Southeast Region, creating robust business sales funnel that generated over 1 million in gross profits
- Established and communicated clear expectations for team performance, conducting regular evaluations and implementing corrective actions to ensure optimal outcomes.
Assistant Manager
AT&T
Statesboro, GA
01.2011 - 09.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Bachelor's of Arts - Public Relations - Marketing
05.2014
Skills
- Inventory Management
- Customer Retention
- Performance Monitoring
- Data Analysis
- Performance Reporting
- Business Development
- Organizational Management
- Business Planning
- Process Improvement
Websites
Software/Programs
- Microsoft 365
- Power BI
- Salesforce
- CRM Software
- Zoom
- DocuSign
Timeline
District Sales and Operations Manager - T-Mobile
10.2019 - 03.2023
Retail Training Store Manager - T-Mobile
10.2018 - 10.2019
District Sales Manager - AT&T
02.2017 - 10.2018
Flagship Store Manager - AT&T
09.2014 - 02.2017
Assistant Manager - AT&T
01.2011 - 09.2014
Georgia Southern University - Bachelor's of Arts - Public Relations, Marketing