DARELYNN COOPER

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat donations.
• Assisted customers in navigating company website and placing online appointments, improving overall user experience.
• Developed strong product knowledge to provide informed recommendations based on individual donors needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of donations.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

· Manage a high volume inbound and outbound workload

· Properly obtain customer information and demographics to provide adequate emergent services

· Communicated greatly with the customer and vendor to maintain a great level of quality in service

· Provide and relay information clearly and accurately

· Provide a high level of customer satisfaction and client relations based on outstanding communication, customer satisfactory surveys and internal skills

Prioritize tasks to meet and accomplish daily duties and responsibilities