Darelys Matos
EAST HARTFORD
Summary
Merchandising professional with strong expertise in driving product visibility and sales growth. Known for collaborative approach, adaptability, and delivering results. Skilled in inventory management, visual merchandising, and market analysis. Reliable team player focused on meeting and exceeding business objectives.
Overview
29
29
years of professional experience
Work History
Merchandising Specialist
HomeGoods Distribution Center
Bloomfield, CT
09.2013 - Current
- Collaborated with cross-functional teams to implement process improvements, increasing overall productivity and effectiveness.
- Assist the supervisors and leaders in their duties, such as organizing and assigning tasks to the team when necessary.
- Processed incoming orders and ensured accurate data entry into inventory management system.
- Conducted quality checks on products to uphold company standards and reduce errors.
- Collaborated with team members to achieve collective goals and maintain a positive work atmosphere.
- Ensured timely production by consistently meeting deadlines for complex layup procedures.
Credit Card Collections Agent
Banco del Progreso, S.A.; Santo Domingo, DR
Santo Domingo, DR
10.2010 - 05.2013
- Managed inbound calls to collect outstanding credit card payments.
- Assisted customers in understanding account balances and payment options.
- Negotiated payment arrangements, ensuring compliance with company policies.
- Collaborated with team members to develop effective collection strategies.
- Resolved customer disputes while maintaining a professional demeanor.
- Reduced delinquency rates by proactively identifying high-risk accounts and addressing potential issues before escalation.
- Promoted positive relationships with clients through professional, respectful, and courteous interactions during collection efforts.
Administrative Assistant
ADOCEM; Santo Domingo, DR
Santo Domingo, DR
03.2009 - 04.2010
- Managed scheduling and calendar coordination for executive leadership, enhancing time management efficiency.
- Streamlined office procedures by implementing digital filing systems, improving document retrieval speed.
- Conducted regular assessments of office supplies inventory, reducing excess costs through efficient resource management.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Head Teller
Banco Intercontinental, S.A.; Santo Domingo, DR
Santo Domingo, DR
12.1997 - 08.2003
- Supervised daily operations of teller line, ensuring adherence to banking policies and procedures.
- Trained and mentored staff on customer service best practices and transaction processing.
- Managed cash inventory, ensuring accuracy in balancing and compliance with regulatory standards.
- Resolved customer inquiries and issues, fostering positive relationships and enhancing satisfaction.
Education
No Degree - Marketing
Universidad Autonoma De Santo Domingo
Santo Domingo, Republica DominicanaOffice Package - Office Software Package
INFOTEP
Santo Domingo, DR10-2007
High School Diploma - Technical Marketing
Liceo Nocturno De Buenos Aires
Santo Domingo06-1994
Skills
- Reading planograms
- Pricing and shelf labeling
- Microsoft office
- Inventory tracking
- Merchandise planning
- Merchandising operations
Languages
Spanish
Native or Bilingual
Timeline
Merchandising Specialist
HomeGoods Distribution Center
09.2013 - Current
Credit Card Collections Agent
Banco del Progreso, S.A.; Santo Domingo, DR
10.2010 - 05.2013
Administrative Assistant
ADOCEM; Santo Domingo, DR
03.2009 - 04.2010
Head Teller
Banco Intercontinental, S.A.; Santo Domingo, DR
12.1997 - 08.2003
No Degree - Marketing
Universidad Autonoma De Santo Domingo
Office Package - Office Software Package
INFOTEP
High School Diploma - Technical Marketing
Liceo Nocturno De Buenos Aires