Darese Hines

• Supervised food preparation and service operations for large groups.
• Trained staff on food safety and sanitation protocols.
• Coordinated inventory management and supply ordering processes.

Worked with inmates to train and produce food in a timely manner and in large sums.

• Provided direct care to individuals with intellectual and developmental disabilities, fostering activities of daily living.
• Maintained clean and well-organized environment for client happiness and safety.
• Supervised medication administration, personal hygiene and other activities of daily living.
• Followed care plan and directions to administer medications.
• Assisted individuals in development of social skills to become integrated in community.
• Tracked and reported clients' progress based on observations and conversations.
• Accompanied or transported clients to appointments, errands and social activities.
• Documented current patient information to update vital signs, behaviors and eating habits.
• Developed strong and trusting rapport with patients to facilitate smooth, quality care.
• Advocated for disabled individuals to foster communication and self-expression and achieve goals.
• Aided with mobility and independence for disabled individuals and continually monitored safety.
• Used approved crisis intervention techniques in emergency situations.

• Supervised food preparation and service operations for large groups.
• Trained staff on food safety and sanitation protocols.
• Coordinated inventory management and supply ordering processes.
• Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
• Supervised and coordinated activities of food service personnel to ensure efficient operation of the restaurant.
• Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
• Ensured compliance with health and safety regulations in all areas of the kitchen.
• Trained workers in food preparation, money handling, and cleaning roles to facilitate restaurant operations.

Worked with inmates training and producing large sums of food

• Served food and beverages to customers in a fast-paced environment.
• Mixed and prepared a variety of cocktails and drinks accurately.
• Maintained cleanliness and organization of bar and dining areas consistently.
• Assisted guests with menu selections and provided recommendations as needed.
• Handled cash transactions and processed payments efficiently at the register.
• Trained new staff on service protocols and restaurant policies effectively.
• Effectively multitasked within fast-paced environment.
• Greeted guests with friendliness and professionalism.
• Worked in close collaboration with team members to ensure customers received high-quality service.
• Described drink flavors and taste profiles to customers to help with ordering decisions.
• Cleaned up spills and broken glassware and safely disposed of sharp pieces.
• Greeted frequent visitors by name and explained new promotions.

• Helped customers find specific products, answered questions and offered product advice.
• Engaged customers in friendly, professional dialogue to determine needs.
• Answered incoming telephone calls to provide store, products and services information.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Collected payments and provided accurate change.
• Worked with fellow sales team members to achieve group targets.
• Answered product questions with up-to-date knowledge of sales and promotions.
• Developed trusting relationships with customers by making personal connections.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
• Received and displayed product shipments on store retail shelves upon delivery.
• Used technology resources to assist customers in locating and selecting items.
• Trained new team members in cash register operation, stock procedures and customer services.
• Tracked company inventories, moved excess stock and arranged products to improve sales.
• Adhered to company initiatives and achieved established goals.

• Provided exceptional service to high volume of daily customers.
• Operated POS terminals to input orders, split bills and calculate totals.
• Greeted customers, answered questions and recommended specials to increase profits.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
• Cleaned tables and chairs to prepare dining area for next customers.
• Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
• Served food and beverages to patrons and immediately remedied issues with orders.
• Satisfied customers by topping off drinks and offering condiments, napkins and other items.
• Promoted desserts, appetizers and specialty drinks to optimize sales.
• Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
• Explained menu options to guests, offered suggestions and took orders for food and beverages.
• Stocked service areas with supplies during slow periods.
• Explained menu items, describing ingredients and cooking methods upon request.
• Informed customers of daily specials and signature menu items.
• Prepared checks, itemizing total meal costs and taxes.
• Garnished dishes and beverages to serve visually appealing menu items.
• Assisted in preparing salads, appetizers and desserts to speed up food service.
• Brought wine selections to tables with appropriate glasses and poured for customers.