Darfler Darfler
Manhattan,KS
Summary
General manager with 15+ years’ experience. Results-driven and motivated customer service enthusiast with extensive training in hospitality principles in high pressure, fast paced environments. Ethical professional skilled in creative problem solving, training, and developing customer-facing teams. Detail oriented with exceptional instincts for meeting high expectations and delivering service standards. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
27
27
years of professional experience
Work History
General Manager
LABCo Restaurant & Market
11.1996 - Current
- Champion vital front-of-house operations involving exceptional standards of service and intensive training to meet sales targets and customer expectations
- Expedite service operations, maintain excellent customer and public relations
- Train servers and host staff on menu content, customer service, expediting bottle service, upselling product, and satisfying all customer requests
- Schedule efficient floor coverage to swiftly turn tables to meet customer demand
- Supervising and motivate employees with effective training, development, goal setting, and constructive feedback while revealing deficiencies that may result in disciplinary actions or terminations
- Secure financial assets by reconciling and depositing large credit card and cash receipts and verifying employee transactions against point-of-sale reports
- Intervene with customer complaints to resolve issues and promote brand loyalty, referrals, and returned business.
Education
Finance Studies
Kansas State University
Manhattan, KSSkills
- Inventory Controls & Purchasing
- Analytical Skills
- Operations Management
- Key relationship management
- Staff Training & Development
- Customer Experience
- Hospitality Steps of Service
- Inventory control
- Sales Promotion
- Budgeting and Cost Control Strategies
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
General Manager
LABCo Restaurant & Market
11.1996 - Current
Finance Studies
Kansas State University
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