Daria Shlenkina
Washington,DC
Summary
Experienced hospitality professional with a proven track record of providing exceptional guest service and creating memorable experiences. Highly organized and detail-oriented team player with strong sales skills and a talent for building lasting relationships.
Overview
13
13
years of professional experience
Work History
Personal Concierge
Waldorf Astoria
08.2022 - Current
- Enhanced client satisfaction by providing personalized assistance in various tasks: travel planning, errands, and scheduling appointments
- Maintained client confidentiality through discretion in dealing with sensitive information and adhering to privacy policies.
- Assist guests with transfers, private tours, ticket acquisition, and restaurant reservations
- Foster guest loyalty through personalized service and attention to detail
- Cultivate relationships with local businesses
Concierge
Conrad Hotel
06.2019 - 08.2022
- Provided prompt and genuine service by greeting guests
- Oversaw Bell Staff operations to ensure best guest experience
- Developed strong relationships with local businesses, facilitating exclusive deals for guests
- Enhanced guest experiences by providing personalized recommendations, assisting with reservations, activities.
- Streamlined communication between departments, ensuring efficient service delivery to guests.
Sales Professional & Key-holder
Ledbury - Luxury Men’s Shirts & Accessories
01.2018 - 01.2019
- Conducted personal consultations; styled customers to drive sales
- Built strong relationships with customers through personalized service, enhancing client loyalty and repeat business
- Collaborated with marketing teams to develop effective promotional materials that resonated with target audiences, generating increased interest and inquiries
- Organized events to increase foot traffic, generate sales
Front Desk & Membership Coordinator
L2 Lounge - Membership Lounge
01.2011 - 01.2018
- Enhanced event attendance through meticulous planning and promotion of engaging activities for members
- Strengthened relationships with existing members by conducting regular check-ins and addressing their concerns efficiently
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels
- Maintained accurate records of memberships, ensuring timely renewal reminders were sent to prevent lapses in subscriptions
Hostess
W Hotel
01.2015 - 01.2017
- Provided high standard of customer service, addressing VIP guest needs and complaints
- Managed guest inquiries, requests, and reservation bookings
- Contributed to consistently good monthly sales figures and was awarded "talent of the month"
Education
Bachelor of Arts - Publishing And Editing Business
FEFU - Far Eastern Federal University
Vladivostok, RussiaSkills
- Customer service
- Event coordination
- Time management
- Detail-oriented
- Relationship building
- Multitasking
- Networking abilities
- Passed Forbes training
- Resourcefulness
- Creative thinking
- Highly organized
Languages
Russian
Native or Bilingual
Timeline
Personal Concierge
Waldorf Astoria
08.2022 - Current
Concierge
Conrad Hotel
06.2019 - 08.2022
Sales Professional & Key-holder
Ledbury - Luxury Men’s Shirts & Accessories
01.2018 - 01.2019
Hostess
W Hotel
01.2015 - 01.2017
Front Desk & Membership Coordinator
L2 Lounge - Membership Lounge
01.2011 - 01.2018
Bachelor of Arts - Publishing And Editing Business
FEFU - Far Eastern Federal University