Darian Diaz
Ocala,FL
Summary
Results-driven professional with solid background in delivering impactful solutions. Proven track record in fostering team collaboration and adapting to changing needs. Skilled in strategic planning, project management, and client relations. Known for reliability, strong analytical abilities, and excellent communication skills.
Overview
4
4
years of professional experience
Work History
Associate
Planet Fitness
09.2024 - 11.2024
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
Bartender/Server
Galena Brewery
10.2023 - 03.2024
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Bartender
Lions Den
08.2023 - 10.2023
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Sales Associate
Walmart
08.2020 - 03.2023
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Lifeguard
Adventure Water Park Resort
06.2022 - 08.2022
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Monitored safety of guests in and around swimming pool.
- Provided friendly customer service to guests and addressed concerns.
- Responded to emergency situations in a timely, efficient manner.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
- Monitored pools and surrounding areas for adherence to safety protocols.
Server
Old Chicago
05.2022 - 07.2022
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
Education
Bachelor of Arts - Criminal Justice
University of Dubuque
Dubuque, IA12-2024
Skills
- Decision-making
- Complex Problem-solving
- Courteous and professional
- Cross-functional teamwork
- Performance improvement
- Strategy development
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Interests
- Gym Workouts
- Volunteering
- Youth Development Programs
- wrestling
- jiujitsu
- kickboxing
- Cooking
- Martial Arts
- High-Intensity Interval Training
- Blockchain Technology and Cryptocurrency
Timeline
Associate
Planet Fitness
09.2024 - 11.2024
Bartender/Server
Galena Brewery
10.2023 - 03.2024
Bartender
Lions Den
08.2023 - 10.2023
Lifeguard
Adventure Water Park Resort
06.2022 - 08.2022
Server
Old Chicago
05.2022 - 07.2022
Sales Associate
Walmart
08.2020 - 03.2023
Bachelor of Arts - Criminal Justice
University of Dubuque
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