Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment. Seeking to maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Medical Assistant
Pure Podiatry Of WNY, PLLC
03.2024 - Current
Sanitized, restocked, and organized exam rooms and medical equipment.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic and hospital environments.
Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Verified patient insurance coverage and collected required co-payments.
Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Measured patient pulse oximetry.
Customer Service Cashier
Kentucky Fried Chicken
03.2017 - 02.2024
Maintained clean and organized workspace, promoting a welcoming environment for customers.
Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Developed and managed relationships with customers to increase customer loyalty.
Answered product questions using knowledge of sales and store promotions.
Balanced cash registers accurately at end of each shift, minimizing discrepancies and errors.
Maintained accurate records of customer transactions for reporting purposes.
Certified Nursing Assistant
Buffalo Center
01.2020 - 06.2020
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
Assisted with feeding and monitored intake of approximately 20 patients per shift resulting in meeting nutritional objectives.
Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Assisted patients with daily living activities for enhanced comfort and wellbeing.
Education
Nursing Education
Education Opportunity Center-University At Buffalo
555 Ellicott St Buffalo, NY 14203
05.2024
Nursing Education
Adult Learning Center
389 Virginia St Buffalo, NY 14201
06.2019
GED -
Buffalo Urban League
15 Genesee St Buffalo, NY 14203
06.2017
Skills
HIPAA Compliance
Patient Scheduling
Customer Service
Vital Sign Monitoring
EMR / EHR
Direct Patient Care
Patient-focused care
Data Entry
Professionalism and Ethics
Insurance Verification
Medical office administration
Professional Bedside Manner
Payment Collection
Medical Transcription
Patient Feeding
Patient oral care
Patient bathing
Patient Care
Reliable team player
Alzheimer's and Dementia Care
Compassionate
Bedside manner
Positioning Patients
Blood Glucose Testing
Preparing meals
Bedsore Prevention
Medical Terminology
Emotional Support
Time Management
Personal Care Aide (PCA)
Diagnostic Testing Assistance
Medical Billing
Certification
RMA - Registered Medical Assistant
CNA - Certified Nurse Assistant
Timeline
Medical Assistant
Pure Podiatry Of WNY, PLLC
03.2024 - Current
Certified Nursing Assistant
Buffalo Center
01.2020 - 06.2020
Customer Service Cashier
Kentucky Fried Chicken
03.2017 - 02.2024
Nursing Education
Education Opportunity Center-University At Buffalo
Nursing Education
Adult Learning Center
GED -
Buffalo Urban League
RMA - Registered Medical Assistant
CNA - Certified Nurse Assistant
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