Darian Kindle
Houston
Summary
Dedicated professional with strong customer relationship management skills. Proven ability to enhance service delivery and resolve inquiries efficiently.
Overview
17
17
years of professional experience
Work History
TCA
Prometric
Hoston
05.2022 - Current
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Proctored
- Recognized by management for providing exceptional customer service.
Amazon Ambassador
Amazon
Houston
10.2019 - 10.2020
- Assisted co workers with picking routes.
- Helped out with quality control
- Maintained a neat work environment
Assistant Manager
The Corner Store
Houston
03.2014 - 12.2017
- Managed daily operations to ensure efficient store performance.
- Supervised staff to maintain high customer service standards.
- Coordinated inventory management and restocking processes.
- Trained new employees on store policies and procedures.
- Handled customer inquiries and resolved issues promptly.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Ensured compliance with safety regulations and company policies.
Team Lead
Mission Burrito/ Ubberrito
Houston
02.2011 - 12.2016
- Led a team of staff to ensure efficient food preparation and service.
- Trained new employees on operational procedures and customer service standards.
- Coordinated staff schedules to optimize coverage during peak hours.
- Resolved customer complaints effectively to enhance satisfaction and loyalty.
- Monitored daily operations to identify areas for process improvement.
- Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard.
- Trained new staff in relevant processes and procedures.
- Delegated tasks appropriately according to individual skill sets.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Assisted the manager in setting achievable goals for the team while monitoring progress towards them.
- Motivated staff through positive reinforcement techniques.
- Ensured compliance with company policies and procedures throughout the team.
- Developed strategies to increase team productivity and improve customer service levels.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Provided support to junior staff during peak periods of workloads.
- Counted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Resolved customer complaints and issues promptly, ensuring high levels of satisfaction.
- Managed conflict resolution within the team to maintain a positive work environment.
- Delegated work to staff, setting priorities and goals.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Stand Manager
Aramark
Houston
02.2009 - 10.2014
- Managed daily operations of food service stand efficiently.
- Supervised team members to ensure high-quality customer service.
- Trained staff on food safety and sanitation protocols effectively.
- Coordinated inventory management to maintain stock levels accurately.
- Implemented operational procedures to enhance service delivery standards.
- Resolved customer inquiries and complaints promptly and professionally.
- Inventoried food and beverage monthly and coordinated stock rotation to avoid spoilage.
- Oversaw concession stand by cooking food, cleaning equipment, and balancing daily receipts.
Education
The Raven School
New Waverly, TX08-2008
Skills
- Customer relationship management
- Inventory management
- Quality control
- Food safety compliance
- Operational procedures
- Staff training
Timeline
TCA
Prometric
05.2022 - Current
Amazon Ambassador
Amazon
10.2019 - 10.2020
Assistant Manager
The Corner Store
03.2014 - 12.2017
Team Lead
Mission Burrito/ Ubberrito
02.2011 - 12.2016
Stand Manager
Aramark
02.2009 - 10.2014
The Raven School