Darian Rollins
Houston,TX
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
4
4
years of professional experience
Work History
Administrative Assistant
Guitar Center
05.2022 - 08.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Executed record filing system to improve document organization and management.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Consistently lifted materials weighing as much as 80 pounds.
- Completed and filed returns with tax departments at local, state, and federal levels.
Associate
Kroger
02.2018 - 08.2019
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Managed customer relations through communication and helpful interactions.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Maintained relationships with customers to maximize sales opportunities.
- Monitored customer service metrics and performance indicators to identify areas of opportunity.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Managed efficient cash register operations.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
Associate
Twistee Treat
04.2018 - 09.2018
- Greeted customers and offered assistance for increased customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Prepared and served various food and drink items to customer specifications in fast-paced environments.
- Developed and maintained positive relationships with customers to enhance service.
Education
Bachelor of Business - Data Analysis
Texas State University
San Marcos, TX07.2024
High School Diploma -
Cypress Ridge High School
Houston, TX06.2019
Skills
- Labor Relations
- Records Preparation
- Time Management
- Administrative Support
- Internal Communications
- Customer Service
- Customer and Client Relations
- Accounting Support
- Grammar
- Recordkeeping
- Microsoft Office
exercise and fitness, photography, songwriting
Currently, I write songs for artists in my free time. I have a daily schedule that includes rigorous exercise, so I'm very energetic and self-disciplined. I often set new goals and challenges for myself to build motivation and tenacity, which is why I've begun to pick up a competitive hobby such as photography.
Timeline
Administrative Assistant
Guitar Center
05.2022 - 08.2022
Associate
Twistee Treat
04.2018 - 09.2018
Associate
Kroger
02.2018 - 08.2019
Bachelor of Business - Data Analysis
Texas State University
High School Diploma -
Cypress Ridge High School