Sharon Helms
Excelsior Springs,MO
Summary
Organized Administrative Assistant known for charismatic personality, great communication skills, productivity and efficient task completion. Specialize in time management, data entry, and customer service skills. Excel at communication, problem-solving, and adaptability, ensuring smooth office operations and positive stakeholder interactions.
Overview
22
22
years of professional experience
Work History
Administrative Assistant
DISTRICT COUNCIL 3
Raytown, Missouri
01.2015 - 11.2023
- Created travel arrangements and distributed travel details to appropriate personnel.
- Responded to customer issues to provide immediate resolution and improve retention.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Facilitated communication between different departments within the organization.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Updated contact lists regularly when changes occur in employee status or contact information.
- Processed invoices for payment using accounting software applications.
- Coordinated catering services for various functions, including sales trainings and department meetings.
- Conducted research on various topics as requested by management.
- Assisted Members/Employees with applications for hire, Insurance and Pension paperwork.
- Drove customer feedback to deliver information to management for corrective action.
- Managed daily office operations and maintained office supplies inventory, ensuring efficient workplace functionality.
- Updated system to organize office documentation, maximizing efficiency and increasing productivity.
- Composed, edited and typed complex memos and reports with job-related software.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
- Handled incoming and outgoing correspondence, including email, mail, and package deliveries, ensuring timely distribution.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Proofread content for typo-free emails and documentation.
- Managed database systems containing customer contact information.
Office Manager
Goens Brothers
Gladstone , MO
01.2002 - 10.2005
- Assisted in developing budgets for departmental expenses.
- Coded and entered daily invoices with in-house accounting software.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Delegated work to staff, setting priorities and goals.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Managed office inventory and placed new supply orders.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Trained and mentored administrative staff members in company policies, daily task execution and industry best practices.
- Provided administrative support to management team including preparing reports and presentations.
Education
Associate of Arts - Business Administration
University of Phoenix
Tempe, AZ12-2009
Skills
- Letter preparation
- Filing
- Mail handling
- Reception oversight
- Bookkeeping
- Scheduling
- Check processing
- Meeting planning
- Records retrieval
- Research
- Memo preparation
- Contract negotiation expertise
- Mail management
- Document control
- Time and labor control
- Document preparation
- Meeting arrangements
- Database organization
- Invoice processing
- Meticulous attention to detail
- Quickbooks
- Accounting support
- Microsoft Word
- Conference planning
- Health insurance processing
- Mail distribution
- Complex Problem-solving
- Documentation and control
- Recruiting
- Verbal communication
- Records administration
- Client relations
- Workers' compensation knowledge
- Computer skills
- Dedicated team player
- Microsoft
- Travel arrangements
- 10-key proficiency
- Self-starter
- Labor relations
Timeline
Administrative Assistant
DISTRICT COUNCIL 3
01.2015 - 11.2023
Office Manager
Goens Brothers
01.2002 - 10.2005
Associate of Arts - Business Administration
University of Phoenix