Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Dariana Gonzalez

Memphis,TN

Summary

Courteous Front Desk Receptionist with background in managing guest inquiries, handling multi-line phone systems and maintaining office supplies inventory. Strengths include strong communication skills, exceptional multitasking abilities. Contributed significantly to improving customer satisfaction scores at previous employment through prompt, respectful service delivery.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

Dove Family Dentistry
Memphis
01.2023 - Current
  • Managed multi-line telephone system, directing calls to appropriate departments.
  • Greeted visitors to provide information and direct to appropriate personnel.
  • Maintained client accounts by obtaining, recording and updating personal and financial information.
  • Operated telephone switchboard to answer, screen and forward calls to appropriate personnel.
  • Reconciled daily financial transactions against cash receipts at the end of each day's business activity.
  • Greeted customers, answered general questions and directed to appropriate locations.
  • Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
  • Scheduled and confirmed appointments for clients and staff.
  • Responded to customer inquiries via phone, email, and in person.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Sales Representative

Cricket Wireless
Memphis, Tennessee
03.2021 - 12.2022
  • Collaborated with marketing team to create promotional materials for products and services.
  • Negotiated deals and handled complaints or objections.
  • Developed and maintained relationships with new and existing clients to increase sales revenue.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.

Education

High School Diploma -

Germantown High School
Memphis, Tennessee
05-2021

Skills

  • Skilled With Computers
  • Multitasking Skills
  • Customer Service Experience
  • Able to Adapt to Fast-Pace Environments

Languages

Spanish
Native/ Bilingual
English
Native/ Bilingual

References

• Naishla Estevanott (Dove Family Dentistry Regional Manager) -901-213-9337
• Yousef Sal (Cricket Wireless Manager)-901- 493-3366

Timeline

Front Desk Receptionist

Dove Family Dentistry
01.2023 - Current

Sales Representative

Cricket Wireless
03.2021 - 12.2022

High School Diploma -

Germantown High School

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