Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Dariana Mercado

New Britain, CT,USA
Dariana Mercado

Summary

Energetic Patient Coordinator dedicated to efficient and effective collaboration between care teams, patients and families. Outgoing professional with collaborative and flexible approach to reaching mutually beneficial resolutions.

Overview

4
years of professional experience

Work History

Dental Smiles Of Hartford

Patient Coordinator
09.2022 - Current

Job overview

  • Greeted visitors and patients to determine needs, check appointments and direct accordingly.
  • Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
  • Completed patient referrals to other medical specialists.
  • Rescheduled & Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Helped patients complete necessary medical forms and documentation.

UConn Health - Morrison Health

Receptionist
09.2019 - Current

Job overview


  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Provided clerical support to company employees by copying, faxing and filing documents.
  • Documented clinical findings and entered pertinent health data for processing, recordkeeping and use by other medical professionals.
  • Mediated discussions between employer and employee representatives in attempt to reconcile differences.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Interpreted and advised on labor relations policies and previously negotiated agreements.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Interacted with customers by phone, email or in-person to provide information.

Education

TCC
Farmington, CT

from Human Resources/ Criminal Justice
06.2016

Skills

  • Positive Attitude and Energetic
  • Correspondence and Office Documents
  • Organization and Efficiency
  • Understanding of Confidentiality Laws
  • Managing Patient Records
  • Office Coordination
  • Insurance Practices

Timeline

Patient Coordinator

Dental Smiles Of Hartford
09.2022 - Current

Receptionist

UConn Health - Morrison Health
09.2019 - Current

TCC

from Human Resources/ Criminal Justice

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Dariana Mercado