Mia Mutino
Summary
Highly motivated and committed individual seeking employment as a Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to a professional, welcoming, and thriving medical practice.
Overview
3
3
years of professional experience
Work History
Patient Coordinator
Access Physical Therapy And Wellness Inc.
10.2022 - Current
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Provided empathetic support to patients experiencing difficult emotions related to their injury or illness while under supervision from a licensed therapist.
Receptionist
Milford Animal Hospital
09.2021 - 08.2022
- Fielded phone calls from pet owners, answered questions and took messages for veterinarian's.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Answered animal owner health questions and advised on best care practices.
- Maintained current and accurate medical records for patients.
- Communicated with other animal hospitals to obtain or send patient records.
Guest Relations Associate
North Gate
05.2021 - 10.2021
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently,
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Associate of Applied Science - Certified Medical Assistant Specialized Diploma
Northampton Community College
Bethlehem, PA05.2024
High School Diploma -
Delaware Valley High School
Milford, PA06.2020
Skills
- Building Customer Trust and Loyalty
- Positive Attitude and Energetic
- Patient Support
- Caring and Empathetic
- Medical History Documentation
- Punctual and Hardworking
- Communication
- Work well with others and acts as a team player
Timeline
Patient Coordinator
Access Physical Therapy And Wellness Inc.
10.2022 - Current
Receptionist
Milford Animal Hospital
09.2021 - 08.2022
Guest Relations Associate
North Gate
05.2021 - 10.2021
Associate of Applied Science - Certified Medical Assistant Specialized Diploma
Northampton Community College
High School Diploma -
Delaware Valley High School
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