Dariana Mihaleva
San Francisco,CA
Summary
Motivated, talented and results-oriented individual with experience in customer service, sales and management. Skilled in building long-term customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service and exceeding sales goals.
Overview
15
15
years of professional experience
Work History
Inside Sales Representative
Perennials & Sutherland
2021.11 - 2023.10
- Prioritized daily workflows, including all inbound calls, sales quotes, client relations and sales-related inquiries in a luxury, exclusively-to-the trade company in the furniture, textiles and rugs market
- Collaborated on large residential and hospitality interior projects with designers, including programming client needs, conceptual and schematic design, design development, and management of budgets and schedules
- Responded to manufacturer’s calls and emails regarding comparability issues and availability of products asking with determining lead times
- Proficient in Salesforce, maintaining accurate records of all communications, quotes, client interactions and follow-ups
- Exceeded sales goals, achieving $2.5M in sales in 2022
Design Consultant
Arhaus
2021.01 - 2021.10
- Provided design services and space planning assistance
- Maximized sales, exceeding sales goals and delivered exceptional client experience
- Assisted clients with the selection, customization and purchase of furniture, demonstrating strong product knowledge
- Built lasting relationships with clients and performed proactive and consistent follow-up before and after sale and at delivery
- Achieved President's Club status by reaching $1M in sales in just 9 months
- Closed one of the largest sales in the history of the company
- Won the company's Outdoor Furniture Contest for the largest outdoor furniture sales in the company for the month
Assistant Store Manager
Suit Supply
2019.08 - 2019.10
- Mentored and motivated 25+ key staff to attain exceptional financial and operational performance
- Assisted in all business operations to ensure exceeding store budgets of $7M annually
- Managed visual merchandising in accordance with the company standards
Store Manager
Paul Smith
2015.08 - 2019.06
- Recruited, hired, and mentored 7+ sales professionals with profit and loss responsibility for $2M in annual business
- Managed all store operations and vendor relations driving positive budget results through effective profit and loss management
- Boosted revenue and enhanced brand awareness by networking and developing partnerships with hotels, charity organizations and hosting in-store events
- Exceeded store revenue by 20% for 2017 and 25% for 2018 by envisioning market needs and working closely with the Buying team
- Increased Customer Relationship Management to 96% by coaching the team on the importance of capturing data to support future marketing and repeat business
- Increased Key Performance Indicators targets and I-Pad sales through successfully analyzing business metrics to identify opportunities
Assistant Store Manager
Paul Smith
2009.02 - 2015.08
- Generated sales of $1.8M annually through Men's and Women's Ready-To-Wear, Shoes and Accessories
- Managed budgets, projected sales and ensured financial performance and store profitability
- Mentored and motivated 10+ key staff to attain exceptional operational efficiency
- Oversaw customer service, employee performance evaluation, inventory control and loss prevention
- Directed visual merchandising in accordance with the company standards and specific customer browsing patterns
- Influenced buying decisions for upcoming collections
Skills
- Attention to Detail
- Exceptional customer service
- Cheerful and energetic
- Product Knowledge
- CRM proficiency
- Relationship Building
- Multitasking
- Adaptability and Flexibility
- Salesforce CRM
- Interpersonal Communication
Timeline
Inside Sales Representative
Perennials & Sutherland
2021.11 - 2023.10
Design Consultant
Arhaus
2021.01 - 2021.10
Assistant Store Manager
Suit Supply
2019.08 - 2019.10
Store Manager
Paul Smith
2015.08 - 2019.06
Assistant Store Manager
Paul Smith
2009.02 - 2015.08
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