Dariana Thomas
Memphis,TN
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Medical Transportation Management
Memphis, Tn
01.2025 - 07.2025
- Assisted clients with inquiries regarding transportation services and eligibility.
- Coordinated schedules for patient transport to ensure timely pickups and drop-offs.
- Managed communication between clients, healthcare providers, and transportation teams.
- Implemented feedback processes to enhance service delivery for clients.
Customer Service Representative
Access2Care
Memphis, Tn
10.2022 - 12.2024
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Developed positive relationships with customers through friendly interactions.
CSR, Sales
Orielly Auto Parts
Memphis, Tn
08.2020 - 07.2022
- Assisted customers in selecting automotive parts and accessories.
- Provided product information and recommendations to enhance customer satisfaction.
- Processed sales transactions accurately and efficiently at the register.
- Developed and maintained relationships with existing customers in order to facilitate repeat business opportunities.
- Responded promptly to all incoming sales inquiries from potential customers.
- Educated customers on product features and benefits so that they can make informed decisions when purchasing a product or service.
Education
Hamilton High School
Memphis, TN 08.2019 - 06.2020
Timeline
Customer Service Representative
Medical Transportation Management
01.2025 - 07.2025
Customer Service Representative
Access2Care
10.2022 - 12.2024
CSR, Sales
Orielly Auto Parts
08.2020 - 07.2022
Hamilton High School
08.2019 - 06.2020