Dariana Walker
Kansas City,MO
Summary
Dedicated and passionate professional with a strong interest in pursuing a career in clerical roles. Possessing a genuine love for clerical work, I find great satisfaction in assisting others with their needs. Demonstrated ability to excel in a management position, achieving a successful 120-day detail at the IRS. Committed to delivering exceptional service and contributing to the smooth functioning of administrative operations.
Overview
7
7
years of professional experience
Work History
Clerk
IRS
Kansas City, MO
07.2020 - Current
- Receive, record, sort, batch, associate, control, stage, collect, mail, extract and distribute incoming/outgoing work
- Maintain, update, and purge suspense/closed files; examine and perfect documents; determine header data and number returns/documents; maintain supplies and prepares requisitions
- Perform a variety of administrative tasks using an automated system
- Prepare and maintain regular production/inventory reports
Line staff
Linc
Kansas City, MO
07.2019 - 03.2021
- Provide participants with the appropriate leadership during the program
- Prepare the daily snack for the participants
- Develop and plan activities that incorporate program goals into the daily routine
- Provide a warm and caring atmosphere for participants
- Maintain open communication between Kids' Place staff and school personnel
- Prepare activities that are developmentally appropriate for the age of the children
- Communicate with the parents through daily drop-off and pick-up
- Maintain a safe environment for participants
- Submit all written correspondence to the Recreation Supervisor for approval prior to distribution
- Attend staff meetings
- Maintain a positive attitude toward co-workers, the Park District, and the school
- Report any problems which arise with participants, other employees, or the school to the Recreation Supervisor
- Responsible for all activity and room preparations for the program
- Keep the room neat and orderly
Customer Service Representative
The Results Companies
Raytown, MO
03.2019 - 07.2019
- Handle many inbound and outbound calls to customers and clients
- Identify the needs of customers, resolve issues and provide solutions
- Upsell other products wherever possible
- Ensure you follow the customer service script provided by the company for uniformity
- Also, be well read on company policies and the website for FAQs or policy related answers
- Maintain good customer relations
- Meet personal targets and work towards meeting team targets
- Maintain records of the conversations with the customer and analyze the data
- Write and submit timely reports on performance, targets and customer queries
Caregiver
Care by Clark
Kansas City, MO
06.2018 - 03.2019
- Maintained cleanliness and orderliness of designated areas.
- Designed and executed a variety of culinary recipes.
- Aided in grooming and hygiene tasks.
- Ensured timely completion of laundry tasks.
- Organized and conducted client transportation trips.
- Ensured well-being through engaging activities and conversations.
- Cared for residents and patients with dementia, Alzheimer's and memory loss and also clients with behavioral health problems
Customer Service Representative
Exl
Kansas City, MO
01.2018 - 05.2018
- Establish positive rapport with customers through inbound calls
- Handle calls from customers requesting to disconnect, add or change current services
- Accurately quote customer monthly charges, adjustments, and balances
- Provide flexible options to the customer based on product and service needs
- Provide recommendations through needs-based selling, identify customer needs using questions
- Record electronic transactions and document each call as trained accurately while talking with customers over the phone
Education
High School Diploma -
Central High School
Kansas City, MO05.2018
Skills
- Telephone etiquette
- Customer satisfaction
- Cash handling
- Cash management
- Administrative support
- Database entry
- Filing systems
- Administrative tasks
- Document management
- Database management
- Research
- Mail handling
- Processing mail
- Mail sorting
- Peer relationships
- Scanning and copying
Timeline
Clerk
IRS
07.2020 - Current
Line staff
Linc
07.2019 - 03.2021
Customer Service Representative
The Results Companies
03.2019 - 07.2019
Caregiver
Care by Clark
06.2018 - 03.2019
Customer Service Representative
Exl
01.2018 - 05.2018
High School Diploma -
Central High School