Dynamic Certified Medical Assistant with a proven track record at Franciscan Physician Network, excelling in patient care and HIPAA compliance. Skilled in medical terminology and phlebotomy, with a high energy attitude that enhances patient engagement. Streamlined operations, ensuring efficiency and accuracy in all tasks.
- Performing patient intake and managing daily care needs, ensuring comprehensive and compassion patient support.
- Conducting thorough insurance verification for specialty mediations ensuring patients coverage for treatment and procedures.
- Working closely with other healthcare facilities for lab results, ct scans, ultrasounds and referrals.
- Called and faxed pharmacies to submit prescriptions and refills.
-Educating patients on diabetic teachings and emergency acts if needed.
- Responding to faxes and voicemails in timely manner ensuring patients safety and current needs
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Collecting urine and blood samples sending them to the lab for accurate testing
- Removing sutures and dressing wounds
- Completing thorough DOT physicals for the department of transportation
- Assisting patients with all urgent care walk in needs.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.