Hi, I’m
Darice Seegars
Decatur,GA
The way to get started is to quit talking and begin doing.
Walt Disney
Summary
Highly-qualified Medical Collections Account Manager adept at helping customers develop effective payment plans using persuasive communication skills and knowledge of financial options.
Overview
11
years of professional experience
Work History
Ciox Health/ Datavant
Medical Records Collections Account Manager
12.2018 - 03.2024
Job overview
- Reviewed collection reports regularly with management to provide updates on progress and potential areas for improvement.
- Consistently met or exceeded monthly targets for successful collections, Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Increased recovery rates by conducting thorough investigations into debtor circumstances and tailoring collection approaches accordingly.
- Enhanced department reputation by establishing rapport with clients, demonstrating an understanding of their financial situation, and offering assistance where possible.
Convergent
Customer Care Escalations Analyst
01.2013 - 12.2018
Job overview
- Handled and promptly resolved customer complaints to maintain professional relationships.
- Validated results and performed quality assurance to assess accuracy of data.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
- Optimized core processes to improve business performance and operational agility.
- Implemented predictive analytics techniques that enabled proactive adjustments to business strategies based on emerging trends.
Education
North Carolina A & T State UniversityGreensboro, NC
Skills
- Debt recovery
- Credit analysis
- Portfolio Management
- Past due balance management
Success Story
Faces will change on the road to success but, the finish line has never moved.
Timeline
Medical Records Collections Account Manager
Ciox Health/ Datavant
12.2018 - 03.2024
Customer Care Escalations Analyst
Convergent
01.2013 - 12.2018
North Carolina A & T State University
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