Summary
Overview
Work History
Education
Skills
Timeline
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Diamond Smith

Diamond Smith

Indianapolis,IN

Summary

Experienced individual providing quality customer service as well as administrative support to various departments. Organized and detail-oriented with multitasking and task prioritization.

Skilled in enhancing operational efficiency and quality assurance, demonstrated through work order preparation and continuous improvement initiatives.

Overview

17
17
years of professional experience

Work History

Delivery Courier

Amazon Flex
07.2019 - Current


  • Verified package information to check for accuracy and completeness.
  • Navigated complex urban environments swiftly, utilizing GPS and advanced planning techniques for efficient route management.
  • Contacted customers when necessary to confirm delivery details and locations.

Printer

CSI
02.2023 - 07.2024
  • Maintained a clean, organized workspace for efficient operation of all printing tasks.
  • Troubleshot technical issues efficiently to minimize delays in project completion times.
  • Responsible for printing and inspecting bank statements for accuracy, before being sent out.
  • Managed inventory levels to minimize costs while ensuring availability of necessary materials.
  • Maximized printer lifespan through regular cleaning, maintenance, and timely repairs when necessary.

Merchandiser

Serv-U-Success
09.2017 - 01.2020
    • Removed damaged, out-of-code, not-in-set and discontinued items from displays.
    • Updated pricing and signage to complete product displays and educate customers.
    • Inspected merchandise for quality and arranged proper display location on floor, following Plan-O-Grams.
    • Replenished product as needed.
    • Completed efficient store resets to prepare store for special promotions and seasonal updates.
    • Improved overall store appearance by performing routine maintenance tasks such as cleaning shelves, updating signage, and reporting damaged fixtures for repair or replacement.

Dispatcher Office Assistant

Mv Transportation
03.2014 - 02.2016
    • Answered and managed incoming and outgoing calls from drivers, clients, client representatives and facilities, while recording accurate messages for distribution to office staff.
    • Directed dispatching, routing, and tracking of a fleet of vehicles, for a program transporting the Disabled community.
    • Monitored real-time GPS tracking of units in the field to optimize routing efficiency.
    • Assisted in Reservations Department Scheduling rides for Clients.

Warehouse Lead

AMS (Advanced Management Solutions)
04.2007 - 07.2011
  • Loaded, unloaded, and sorted cargo as part of accurate and efficient weekly shipments.
  • Enhanced inventory accuracy through regular cycle counts and thorough recordkeeping.
  • Provided support during peak seasons by stepping into various roles as needed to ensure smooth operations throughout the warehouse.
  • Assembled and Inspected Product.
  • Data Entry for Payroll.
  • Cleaning

Education

Bachelor of Science - Health And Human Services

WGU
04.2027

Skills

  • Punctuality/Time Management
  • Route Planning
  • Continuous Improvement Mindset
  • Work Order Preparation
  • Customer Service
  • Administrative Support
  • Shipping and receiving
  • Quality Assurance/Attention to Detail

Timeline

Printer

CSI
02.2023 - 07.2024

Delivery Courier

Amazon Flex
07.2019 - Current

Merchandiser

Serv-U-Success
09.2017 - 01.2020

Dispatcher Office Assistant

Mv Transportation
03.2014 - 02.2016

Warehouse Lead

AMS (Advanced Management Solutions)
04.2007 - 07.2011

Bachelor of Science - Health And Human Services

WGU

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Diamond Smith