Darien Kidwell
Murfreesboro,TN
Summary
A life-long learner who is passionate about solving problems, furthering technology, and overall helping others succeed. "Driven," "Open-Minded," and "Eager" are a few words to describe this candidate. Experienced in leadership, familiar with AGILE, loves to ask questions and is quick to learn. Greatly enjoys working with others and gains fulfillment from having the opportunity to lend a hand.
Overview
8
8
years of professional experience
Work History
Business Analyst
LexisNexis VitalChek Network Inc
Brentwood, TN
12.2023 - Current
- Improved business processes and project management by analyzing current processes and issues and recommending more optimized solutions.
- Immersed myself into the product which I was assigned and related products, using this knowledge to enhance customer experience as well as provide support for our projects.
- Provided quality work in the form of documentation to enhance experiences and simplify processes for customers and future projects.
- Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
Customer Solutions Ambassador
FirstBank
Murfreesboro, TN
03.2022 - 11.2023
- Communicated effectively with customers and fellow associates.
- Analyzed potential issues, troubleshooting for customers as well as other internal departments.
- Provided quality solutions and service in a quick, efficient, manner.
- Learned with every opportunity that could be provided.
- Processed information logically in order to provide solutions that would encompass any potential needs.
- Serviced an average of 70-90 callers each day.
Part-Time Sales Associate
Victra - A Verizon Authorized Retailer
Murfreesboro, TN
01.2020 - 09.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to meet provided goals.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Passionate about learning and committed to continual improvement.
- Strengthened communication skills through regular interactions with others.
Team Member Trainer
Taco Bell
Spring Hill, TN
06.2016 - 01.2020
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Assisted in training new staff members on company policies, processes, and practices for a seamless onboarding experience.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed conflict resolution with dissatisfied customers professionally.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Managed a team of up to 7 employees at any given time.
Education
Bachelor of Science - Computer Science
Middle Tennessee State Univeristy
Murfreesboro, TN05.2021
Skills
- Problem Solving
- Logical Thinking
- Calm Under Pressure
- Time Management
- Python
- C, C#, C
- HTML, CSS, SCSS
- VSCode
- Unity, Unreal
- Spyder
- Webots
Timeline
Business Analyst
LexisNexis VitalChek Network Inc
12.2023 - Current
Customer Solutions Ambassador
FirstBank
03.2022 - 11.2023
Part-Time Sales Associate
Victra - A Verizon Authorized Retailer
01.2020 - 09.2020
Team Member Trainer
Taco Bell
06.2016 - 01.2020
Bachelor of Science - Computer Science
Middle Tennessee State Univeristy