Darien Losquadro
Winter Park
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
Work History
Front Office Administrator
Emerald Tranquility Spa
02.2023 - 01.2024
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Scheduled consultations.
- Interacted with customers by phone, email, or in-person to provide information.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Responded to inquiries from callers seeking information.
- Routed business correspondence, documents, and messages to correct departments and staff members.
Office Administrative Assistant/Customer Service Representative
Summit Dermatology
06.2022 - 01.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Supported billing staff by making corrections to invoices and insurance submissions.
- Scheduling patients, following up with referrals.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Rental Coordinator
Dare Coastal Property Management LLC.
03.2016 - 09.2021
- Resolved customer disputes to maintain positive relationships and increase customer base.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
- Implemented rental asset processes and cleanliness standards.
Education
No Degree - General Studies
Pensacola State College
Pensacola, FLAssociate of Arts - Dental Assisting
Fortis College Pensacola FL
Pensacola Beach, FL01.2021
Skills
- Calm and Professional Under Pressure
- Issue and Complaint Resolution
- Product Knowledge
- Collection Calls
- Understanding Customer Needs
- Customer Account Management
Licenses and Certifications
- Completed Florida 0240 Health and Accident Certification Course
- Passed Florida 0240 Health and Accident State Exam
Timeline
Front Office Administrator
Emerald Tranquility Spa
02.2023 - 01.2024
Office Administrative Assistant/Customer Service Representative
Summit Dermatology
06.2022 - 01.2023
Rental Coordinator
Dare Coastal Property Management LLC.
03.2016 - 09.2021
No Degree - General Studies
Pensacola State College
Associate of Arts - Dental Assisting
Fortis College Pensacola FL
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