Jennifer Aja
Las Vegas ,Nevada
Summary
Highly organized and client-focused professional with a dual background in administrative management and market research data collection. Proven ability to serve as a primary client interface demonstrating exceptional communication, professionalism, and discretion while handling sensitive information (financial and private opinion data) expertly combine meticulous attention to detail with proficiency in administrative systems, data entry and time management to ensure seamless office operations and high quality data and have integrity in fast-paced enviroments.
Overview
1
1
Certification
Work History
Front Office Administrator
JB & Associates
Durango Drive, Las Vegas, Nevada
11 2022 - 03 2023
- Served as the initial point of contact, warmly greeting clients and visitors, managing all incomeing calls across a multi-line phone system, efficiently screened and directed calls to the appropriate accounting staff, accurately relayed time-sensitive messages, managed the scheduling of appointments, client meetings and conference room bookings, maintaining organized firm calanders, provided high-volume administrative and clerical support including copying, scanning, faxing and assembling complex client documents, maintained and organized physical and electronic client files.
Telephone Surveyor
McGuire Research
Rainbow and Rancho - Las Vegas, Nevada
04 2022 - 11 2022
- Placing outbound calls to a diverse range of individuals to conduct market research and public opinion surveys following a strict pre-written questionnaire script, accurately and efficientley record participant responses directly into a computer-aided telephone interviewing system (CAT), maintain professionalism, used active listening and probing techniques to clarify responses and ensure the integrity and completness of the data being gathered.
Education
High School Diploma - Basic
Horizon/Sunset East
Washington and Pecos - Las Vegas, Nevada05.1999
Skills
- Professional phone etiquette, client greeting/service, interdepartmental coordination, conflict resolution, active listening, verbal communication (clear and professional), organizational and administrative file management, scheduling/calandar management, mail/package handling, supply inventory, time management, detail oriented ability to multitask/prioritize, proficient in word, excel, and outlook
Certification
- Bookkeeping Certificate -IAP Career College 8-2-2023
Timeline
High School Diploma - Basic
Horizon/Sunset East
Front Office Administrator
JB & Associates
11 2022 - 03 2023
Telephone Surveyor
McGuire Research
04 2022 - 11 2022