Darien Ramos
Miami,FL
Summary
Experienced Operations Manager and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Supervisor of Operations
UPS
08.2018 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
- Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
- Developed and implemented training programs for new hires, improving overall team productivity and performance.
- Ensured compliance with company policies, industry regulations, and safety standards in daily operations.
- Proactively identified potential problems before they escalated, addressing them effectively to minimize negative impact on daily operations.
Sales Agent
One Two Tree
03.2018 - 08.2018
- Developed strong relationships with clients through excellent customer service and regular followups.
- Assisted call-in customers with questions and orders.
- Increased sales and customer satisfaction through personalized servicing.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Boosted referral rates by cultivating positive relationships with satisfied customers who were eager to recommend our products/services to others.
Education
High School Diploma -
John A. Ferguson Senior High School
Miami, FL06.2018
Skills
- Customer Service
- Strategic Planning
- Microsoft Office
- Documentation and Recordkeeping
- Administration and Operations
- Multitasking and Organization
- Team Leadership
- Staff Development and Training
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Supervisor of Operations
UPS
08.2018 - Current
Sales Agent
One Two Tree
03.2018 - 08.2018
High School Diploma -
John A. Ferguson Senior High School