Djanithe Charles

• Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
• Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
• Achieved high levels of customer satisfaction with consistent attention to detail and effective communication skills.
• Established clear expectations for team members, fostering a positive work environment through open communication and accountability.
• Worked jointly with multiple teams to recognize and institute beneficial changes.
• Examined and communicated essential performance metrics to upper management.
• Increased profit by streamlining operations.

• Guided clients on optimizing benefits through promotional offers and brand solutions.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and business security practices.
• Utilized MS Excel to retrieve and enter data accurately.
• Topnotch experience in production and packaging, scanning and taking stock, loading and unloading.
• Demonstrated capability in handling both manual and electric pallet jacks efficiently.
• Solved any issues customers had in the best of my ability or escalated if necessary
• Performed data entry services regarding clients’ accounts and transactions.
• Prepared reports at the end of shift with an account of daily activities and important pass off information.
• Interacted and coordinated with other departments as needed.
• Developed comprehensive training strategies focusing on job processes.
• Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
• Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.

• Improved overall customer purchasing experiences to promote steady revenue.

Received at least sixty-five inbound calls and made about twenty outbound calls in an 8 hour shift.

Assisted customer to purchase apple products and also provide customers with product knowledge

Entered data for every customer to keep track of customer’s issues.

Developed and implemented successful customer sales strategies.

• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Generated additional sales opportunities with upselling and cross-selling techniques.