Darin Larson
Moorhead,MN
Summary
Dynamic Operations Manager with a proven track record at Steamatic of the Red River Valley, excelling in team leadership and problem-solving. Achieved higher employee retention through effective staff management and developed strong vendor relationships, ensuring timely delivery of services. Skilled in operations oversight and committed to enhancing customer satisfaction.
Overview
26
26
years of professional experience
Work History
Operations Manager
Steamatic of the Red River Valley (Benoit Corp.)
09.2022 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Construction Manager
Priority Contracting (Benoit Corp.)
06.2020 - 09.2022
- Oversaw successful completion of multiple projects simultaneously, prioritizing tasks based on urgency and importance.
- Identified and resolved construction issues promptly to prevent delays.
- Monitored daily progress on-site to maintain a clear understanding of challenges faced by the team members or any required adjustments in plans or schedules.
- Communicated daily with vendors to keep project fully operational.
- Completed projects within time constraints by effectively managing schedules and allocating resources.
- Collaborated closely with clients to ensure project objectives were met, maintaining transparent communication throughout the process.
- Increased client satisfaction by consistently delivering high-quality workmanship and addressing concerns promptly.
- Developed strong relationships with subcontractors, leading to efficient collaboration on complex construction projects.
- Monitored subcontractor operations and applied effective time, resource, and money management strategies to delivery under-budget project completion.
- Prepared and managed project budgets to accurately track costs and expenses.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Utilized advanced project management software to track progress and streamline communication among stakeholders.
Owner
Larson and Son Construction
08.2006 - 07.2020
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
General Manager
Food Management Investors (Village Inn)
03.1999 - 07.2006
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
Education
General
Moorhead High School
Moorhead, MNSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Staff management
- Operations oversight
Timeline
Operations Manager
Steamatic of the Red River Valley (Benoit Corp.)
09.2022 - Current
Construction Manager
Priority Contracting (Benoit Corp.)
06.2020 - 09.2022
Owner
Larson and Son Construction
08.2006 - 07.2020
General Manager
Food Management Investors (Village Inn)
03.1999 - 07.2006
General
Moorhead High School
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