Darion Harris
Dayton,OH
Summary
Customer-oriented Supervisor with 6 years of hands-on experience overseeing employee performance and offering knowledgeable guidance and support. Expert in customer service industry best practices and principles of employee management. Blends superb time management and organizational skills to drive group success.
Overview
7
7
years of professional experience
Work History
Supervisor
Freddy's Frozen Custard & Steakburgers
Beavercreek, OH
11.2023 - Current
- Monitored employee productivity to provide constructive feedback and coaching.
- Complied with company policies, objectives and communication goals.
- Coordinated employee schedules according to shift changes and availability.
- Provided ongoing training to address staff needs.
- Established and enforced clear goals to keep employees working collaboratively.
- Responded to customer questions regarding products, prices and availability.
- Resolved customer complaints and adjusted policies to meet changing needs.
- Coached staff members to develop long-term career goals.
- Monitored employee productivity levels on a regular basis to identify areas of improvement.
- Improving overall labor cost by motivating team to handle more business with less team members.
- Created new strategies for improving customer service standards within the organization.
- Directed and supervised team of 6-18 employees in daily operations.
- Oversaw quality assurance efforts to maintain product standards.
- And more of the responsibilities of previous job.
General Manager
Smashburger
Dayton, OH
07.2017 - 09.2023
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Maximized time and employee productivity, consolidating data, payroll and accounting programs into centralized systems.
- Complied with company policies and government regulations to prevent and detect rule violations and protect organization from fines and lawsuits.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Identified areas of improvement in current business practices and collaborated with other departments to develop action plans for implementation.
- Streamlined workflow processes to reduce costs and increase efficiency.
- Drove customer satisfaction by addressing concerns or feedback promptly.
- Prepared staff work schedules and assigned team members to specific duties.
- Mitigated business risks by working closely with staff members and assessing performance.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
Northridge High School
Dayton, OH06-2019
Skills
- Data Analytics
- Strategic Planning
- Operations Management
- Inventory Control
- Staff Management
- Training and mentoring
Affiliations
Certified "hooper"
Aspiring inspiration too many.
Timeline
Supervisor
Freddy's Frozen Custard & Steakburgers
11.2023 - Current
General Manager
Smashburger
07.2017 - 09.2023
High School Diploma -
Northridge High School