Darion Townsend
Hattiesburg,MS
Summary
Reliable Manager demonstrating high level of ownership and initiative. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Offering knack for building productive working relationships. Successful in fast-paced, deadline-driven environments to manage goals and team development. History of thriving in team-oriented environments.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
13
13
years of professional experience
Work History
Manager
Rainforest Carwash
Hattiesburg, Mississippi
08.2025 - Current
- Supervised daily operations of car wash services and staff scheduling.
- Ensured compliance with safety standards and company policies.
- Trained new employees on equipment use and service protocols.
- Managed inventory of cleaning supplies and maintenance tools.
- Resolved customer inquiries and complaints effectively and professionally.
- Implemented training sessions to improve service quality and efficiency.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
Intake Coordinator
Saving Grace Womens Home
Brandon, Ms
01.2023 - 07.2025
- Coordinated intake process for new residents and ensured timely documentation.
- Assisted individuals in completing intake forms and gathering necessary information.
- Developed and maintained strong relationships with community resources and service providers.
- Provided support to residents during initial assessments and orientation sessions.
- Facilitated communication between residents, staff, and external agencies for seamless intake.
- Trained new staff on intake procedures and best practices for resident engagement.
- Coordinated the intake process for new clients, including scheduling initial assessments and providing necessary paperwork.
- Maintained accurate records of client intakes in electronic database system.
- Adhered to confidentiality guidelines when handling sensitive information about clients.
- Communicated effectively with supervisors regarding current caseloads and resource availability.
- Met regularly with clients to review progress towards established goals and objectives.
- Attended trainings on topics such as trauma-informed care, cultural competence, ethics.
Painter
New Generation Holmes
Hattiesburg, Mississippi
02.2013 - 04.2019
- Prepared surfaces by cleaning, sanding, and priming for painting.
- Applied various paint types using brushes, rollers, and spray equipment.
- Followed safety protocols to minimize risks while working in diverse environments.
- Organized work areas to enhance efficiency and maintain a clean environment.
- Applied paint with brushes, rollers, spray guns, or other equipment.
- Cleaned up job sites after completion of projects.
- Used power and hand tools safely and effectively.
- Painted walls and other surfaces using traditional and sprayer methods and worked efficiently to complete jobs within required timeframes.
Education
FCAHS
Brooklyn , MsSkills
- Operational management
- Inventory management
- Employee training
- Quality assurance
- Safety compliance
- Effective communication
- Relationship building
- Problem solving
- Coaching and mentoring
- Safety procedures
- Sales management
- Recruiting and interviewing
Timeline
Manager
Rainforest Carwash
08.2025 - Current
Intake Coordinator
Saving Grace Womens Home
01.2023 - 07.2025
Painter
New Generation Holmes
02.2013 - 04.2019
FCAHS