Darissa Brawner
Atlanta,GA
Summary
Detail-oriented professional driven to resolve claims fairly while representing interests of employer. Experienced in fast paced environments and adaptable to last-minute changes. Conducts thorough and informed investigations, precisely evaluates losses, and negotiates settlements that satisfy diverse parties. Builds and maintains professional and productive relationships and works to understand potentially conflicting points of view.
Overview
17
17
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Claim Specialist
State Farm Mutual Insurance Company
Dunwoody, Georgia
10.2023 - Current
- Assessed and conducted negotiations within authority limits to settle claims.
- Identified and pursued subrogation opportunities to recover costs.
- Provided support to management in developing strategies for claims resolutions.
- Planned and conducted investigations of claims to confirm coverage and compensability.
Processor
Georgia Department of Community Affairs
Atlanta, GA
11.2022 - 06.2023
- Verified and certified accuracy of vouchers within Housing required timeframes.
- Disbursed monthly voucher payments to owners and landlords.
- Monitored owner’s compliance of entries of resident certification and re-certifications in the Tenant Rental Assistant Certification System.
- Maintained confidentiality while handling and reviewing each tenant’s PII.
Associate Adjuster
Amica Insurance
Phoenix, Arizona
01.2022 - 05.2022
- Conducted interviews, gathered detailed information, and completed field investigations.
- Completed required investigations on referred files within established timeframes.
- Contacted injured parties and legal representatives to negotiate final settlements for claims.
- Investigated potentially fraudulent claims with a focus on thoroughness, quality, and cost control.
Claim Professional
Travelers Insurance
Alpharetta, Georgia
03.2019 - 02.2021
- Worked closely with repair facilities and appraisers to ensure smooth and timely repairs.
- Set reserves on active claims to ensure the proper funds are allocated to resolve the claim.
- Drafted denial and coverage letters as needed and ensured proper distribution.
- Analyzed and interpreted policy terms to apply appropriate coverage.
Claims Generalist Associate
Progressive Insurance
Marietta, Georgia
08.2016 - 11.2018
- Scheduled and conducted recorded interviews with all parties involved in an accident to gather pertinent information.
- Delivered quality customer service to insureds and claimants throughout the entire claims lifecycle.
- Analyzed information gathered from investigation to make accurate liability decisions.
- Assessed policy coverage and pulled contracts for review.
Customer Service Representative
Verizon Wireless
Huntsville, Alabama
01.2013 - 08.2016
- Managed customer relationships by performing the full range of customer service functions.
- Proactively analyzed customer’s accounts to right size and match current and future needs appropriately.
- Assisted with customer concerns to ensure first call resolution.
- Negotiated and positively positioned solutions that add value to the customer’s wireless experience.
Sales and Supply Support Coworker
IKEA
Atlanta, Georgia
06.2008 - 02.2013
- Directed customer communication to appropriate department personnel.
- Provided secretarial and office management support while building cooperative working relationships.
- Maintained accurate department and customer records.
- Served as a back up cashier and operated a POS system to receive payment by cash, check, and credit card.
Education
Bachelor of Arts - Business Administration
Clark Atlanta University
Atlanta, GA 08.2006 - 05.2010
Skills
- Complex problem solving
- Time management
- Critical thinking
- File and record management
- Data analysis
- Effective written and verbal communication
Certification
- Property & Casualty Adjuster License
Timeline
Claim Specialist
State Farm Mutual Insurance Company
10.2023 - Current
Processor
Georgia Department of Community Affairs
11.2022 - 06.2023
Associate Adjuster
Amica Insurance
01.2022 - 05.2022
Claim Professional
Travelers Insurance
03.2019 - 02.2021
Claims Generalist Associate
Progressive Insurance
08.2016 - 11.2018
Customer Service Representative
Verizon Wireless
01.2013 - 08.2016
Sales and Supply Support Coworker
IKEA
06.2008 - 02.2013
Bachelor of Arts - Business Administration
Clark Atlanta University
08.2006 - 05.2010