DARISSE DOWLING
Christiansted,VI
Summary
Dedicated Operations Management Specialist with over 10 years of experience in military operations, court administration, and records management. Expertise in client service, scheduling, data management, and problem resolution. Strong ability to communicate effectively with diverse populations while coordinating resources across multiple departments. Committed to maintaining accuracy and efficiency in high-volume environments.
Overview
10
10
years of professional experience
Work History
Operations Management Specialist, AFSC 3E6
UNITED STATES AIR FORCE AIR NATIONAL GUARD
04.2021 - Current
- Provide administrative and operational support in a compliance-driven military environment, maintaining accurate records, reports, orders, and documentation.
- Process and track administrative requests from initial submission through completion, ensuring required information and documentation are accurate and timely.
- Coordinated with supervisors, personnel, departments, and external contacts to communicate requirements, resolve issues, and ensure alignment with mission needs.
- Maintained electronic and physical records for orders, procurement, inventory, and operational activities, ensuring protection of sensitive information.
- Processed and tracked Government Purchase Card transactions, maintaining detailed documentation and ensuring compliance with federal requirements.
- Use Microsoft Excel and government systems to maintain information, track activities, prepare reports, and support administrative decision-making.
- Communicate procedures and requirements clearly to personnel with varying levels of experience while providing responsive administrative support.
- Supported a six-month overseas deployment, adapting to changing priorities and mission requirements while maintaining operational continuity and administrative accuracy.
- Work effectively in a team environment requiring accountability, discretion, organization, and attention to detail.
Court Clerk II, Civil Division
SUPERIOR COURT OF THE VIRGIN ISLANDS – JUDICIAL DIVISION OF ST. CROIX
11.2023 - Current
- Process civil case filings and maintain accurate, confidential case records in accordance with court procedures and requirements.
- Coordinate hearings, monitor case activity, update case statuses, and prepare official correspondence and documentation.
- Reviewed documents for completeness and accuracy, ensuring adherence to administrative requirements and supporting efficient case management.
- Assisted attorneys, litigants, court personnel, and public by explaining procedures, providing case information, and directing to appropriate resources, enhancing understanding of court processes.
- Handle sensitive information professionally and maintain confidentiality when assisting individuals with complex and personal matters.
- Managed multiple deadlines and competing priorities in a high-volume environment, ensuring accuracy and delivering quality service under pressure.
Court Clerk I, Family Division
SUPERIOR COURT OF THE VIRGIN ISLANDS – JUDICIAL DIVISION OF ST. CROIX
08.2020 - 11.2023
- Supported sensitive family-law matters involving custody, divorce, adoption, and related proceedings, ensuring smooth administrative operations.
- Communicated with judges, attorneys, litigants, and the public to explain procedures, clarify requirements, and facilitate case progression.
- Prepared and issued court documents, maintained case files, and supported accurate docket management.
- Managed confidential records and ensured timely completion of case-related administrative tasks to maintain operational integrity.
- Guided individuals in identifying appropriate procedures and directed complex inquiries to appropriate personnel for resolution.
PBX Operator / Receptionist
SUPERIOR COURT OF THE VIRGIN ISLANDS – JUDICIAL DIVISION OF ST. CROIX
08.2020 - Current
- Acted as the primary point of contact for callers and visitors, delivering professional assistance and directing individuals to appropriate divisions or resources for smooth operations.
- Provide routine information, identify questions requiring specialized assistance, and connect individuals with the appropriate personnel.
- Receive, sort, and distribute official documents and correspondence while maintaining confidentiality.
- Provided administrative assistance to multiple departments, streamlining office support tasks such as filing, copying, and document distribution to enhance workflow efficiency.
Service Representative
FIRSTBANK – ORANGE GROVE BRANCH
04.2016 - 08.2020
- Delivered high-volume customer service while managing confidential financial information and effectively resolving customer inquiries.
- Utilized computerized financial systems to access information, process transactions, and ensure accurate customer assistance.
- Fostered positive customer relationships through professional communication, active listening, and targeted solutions.
- Maintained accuracy and accountability while processing high-volume transactions and meeting established performance standards.
- Maintained strict procedures for protecting customer information and preventing data misuse.
Education
Bachelor of Arts - Criminal Justice
University of Arizona Global Campus
Arizona City, AZ12-2028
High School Diploma -
St. Croix Educational Complex High School
St. Croix, VI06-2011
Some College Coursework -
University of the Virgin Islands
St. Croix, VISkills
- Operational Support Client Services Administrative Operations Records & Data Management Scheduling & Coordination Confidential Information Compliance & Documentation Resource Management Customer Service Communication Problem Resolution Microsoft Office Government Systems Workshop/Event Coordination Stakeholder Engagement
- Problem Resolution
- Diverse population experience
- Workshop/Event Coordination
- Stakeholder Engagement
- Communication skills
- Court procedures
- Legal documentation
LEADERSHIP & COMMUNITY EXPERIENCE
- REGAL DYNASTY INC. | Founder / Owner | St. Croix, U.S. Virgin Islands
- Founded and manage a community-based carnival organization focused on professionalism, hospitality, teamwork, culture, and community engagement.
- Coordinate participants, vendors, sponsors, communications, logistics, and event activities while managing competing priorities and deadlines.
- Build relationships with community members and stakeholders while addressing concerns and coordinating solutions.
Timeline
Court Clerk II, Civil Division
SUPERIOR COURT OF THE VIRGIN ISLANDS – JUDICIAL DIVISION OF ST. CROIX
11.2023 - Current
Operations Management Specialist, AFSC 3E6
UNITED STATES AIR FORCE AIR NATIONAL GUARD
04.2021 - Current
Court Clerk I, Family Division
SUPERIOR COURT OF THE VIRGIN ISLANDS – JUDICIAL DIVISION OF ST. CROIX
08.2020 - 11.2023
PBX Operator / Receptionist
SUPERIOR COURT OF THE VIRGIN ISLANDS – JUDICIAL DIVISION OF ST. CROIX
08.2020 - Current
Service Representative
FIRSTBANK – ORANGE GROVE BRANCH
04.2016 - 08.2020
Bachelor of Arts - Criminal Justice
University of Arizona Global Campus
High School Diploma -
St. Croix Educational Complex High School
Some College Coursework -
University of the Virgin Islands