Darius C. Smith
Orange,TX
Summary
IT Professional with extensive experience in remote administrative roles, adept at managing tasks efficiently and supporting team collaboration. Skilled in customer service, communication, and problem-solving, consistently delivering high-quality results. Reliable and adaptable, ensuring seamless operations in dynamic environments. Prepared to contribute effectively to results-driven team.
Overview
18
18
years of professional experience
Work History
Remote Customer Support
Arise Virtual Solutions
04.2025 - Current
- Provide exceptional remote customer support at Arise Virtual Solutions, resolving complex issues and enhancing client satisfaction through effective communication.
- Consistently fostering strong team relationships in a virtual environment, contributing to knowledge sharing and continuous improvement of support practices and/or resources.
- Optimized remote customer support processes, significantly reducing resolution times and enhancing client satisfaction through data-driven improvements.
- Meeting performance metrics such as customer satisfaction, call quality, and AHT (average handle time).
- Coordinated with sales representatives to address any technical inquiries or support needs from customers promptly and effectively.
OTR Truck Driver
MayBach Intl Co
06.2019 - 05.2025
- Operated and maintained Class A commercial vehicles over long distances while adhering to safety regulations.
- Conducted pre-trip inspections to ensure vehicle compliance and minimize mechanical issues during routes.
- Delivered freight efficiently across various states, optimizing routes to enhance delivery timelines.
- Maintained accurate records of mileage, fuel consumption, and delivery schedules for compliance reporting.
Network Systems Administrator
Logix Fiber Networks
03.2008 - 06.2019
- Managed system updates and patches to enhance security and performance.
- Configured and maintained server environments to ensure operational continuity.
- Monitored network performance, identifying and resolving issues proactively.
- Led initiatives for process improvements, optimizing IT workflows and resource allocation.
- Provided mentorship to junior staff, fostering skills development within the team.
- Developed comprehensive documentation for IT processes and procedures, facilitating knowledge transfer amongst team members.
- Implemented effective monitoring solutions to track system performance metrics, enabling proactive issue resolution.
Education
Associate of Applied Science - Cybersecurity & Networking
DeVry University
Naperville, IL03-2027
Skills
- Technical troubleshooting
- Client device support
- Customer service expertise
- Problem-solving
- Attention to detail
- Time management
- Analytical thinking
- Network troubleshooting
- Hardware/Software Support
- System maintenance
- Remote desktop support
- Process optimization
Languages
English
Native or Bilingual
Timeline
Remote Customer Support
Arise Virtual Solutions
04.2025 - Current
OTR Truck Driver
MayBach Intl Co
06.2019 - 05.2025
Network Systems Administrator
Logix Fiber Networks
03.2008 - 06.2019
Associate of Applied Science - Cybersecurity & Networking
DeVry University