Darius Daniels
Las Vegas,NV
Summary
Proven track record in enhancing team performance and customer satisfaction at Ghirardelli, showcasing expertise in food safety regulations and exceptional team management. Leveraged problem-solving and multitasking skills to exceed operational goals, achieving a significant increase in efficiency. Demonstrates a commitment to excellence and reliability, with a focus on continuous improvement.
Overview
15
15
years of professional experience
Work History
Chocolatier
Ghirardelli
Las Vegas, NV
08.2023 - Current
- Made confections by hand and ordered ingredients from suppliers.
- Made confections out of chocolate on daily basis.
- Followed instructions and processes to maintain food and beverage integrity.
- Cultivated positive work setting for all employees by actively listening and communicating with team members focused on common goals.
- Worked with large vats, paddles and agitators to blend, mix and heat raw materials.
Lead Kitchen Supervisor
Chick-fil-A
Horsham, PA
03.2020 - 08.2023
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Monitored food preparation, production, and plating for quality control.
- Directed activities of team of skilled kitchen workers preparing and serving meals.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
Cashier
Delaware North
Grand Canyon, AZ
05.2016 - 09.2016
- Greeted customers entering store and responded promptly to customer needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Upsold additional products and services to customers, increasing revenue.
- Learned duties for various positions and provided backup at key times.
Front of House Supervisor
Chipotle
Dresher, PA
09.2012 - 05.2016
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages, and front of house supplies.
- Performed cash handling activities and secured nightly bank deposits.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Barista
Xanterra Travel Collection
Death Valley Junction, CA
05.2012 - 09.2012
- Recommended products based on solid understanding of individual customer needs and preferences.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils, and seating areas daily.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Maintained regular and consistent attendance and punctuality.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Learned special recipe items and seasonal offerings to best meet customer needs.
Call Center Representative
The Results Companies, LLC
Wichita Falls, TX
08.2009 - 09.2012
- Attended telephone skills and program information training sessions to boost aptitude.
- Responded to customer calls and emails to answer questions about products and services.
- Performed various clerical duties by filing and faxing documents and creating customer databases.
- Approved and terminated customer contracts upon request.
Education
Associates Specialized Business - Stenography
Orleans Technical Institute
Philadelphia, PA05.2016
High School Diploma -
Conwell Egan Catholic
Fairless Hills, PA06.2009
Skills
- Food Safety Regulations
- Team Management
- Kitchen set up
- Allergy awareness
- Teamwork and Collaboration
- Time Management
- Attention to Detail
- Problem-Solving
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Active Listening
Timeline
Chocolatier
Ghirardelli
08.2023 - Current
Lead Kitchen Supervisor
Chick-fil-A
03.2020 - 08.2023
Cashier
Delaware North
05.2016 - 09.2016
Front of House Supervisor
Chipotle
09.2012 - 05.2016
Barista
Xanterra Travel Collection
05.2012 - 09.2012
Call Center Representative
The Results Companies, LLC
08.2009 - 09.2012
Associates Specialized Business - Stenography
Orleans Technical Institute
High School Diploma -
Conwell Egan Catholic