Sherry Blanton

• Packaged chocolate items for delivery or pickup.
• Made confections by hand.
• Maintained strict adherence to food safety standards during all stages of production, ensuring top-notch product quality.
• Enhanced customer satisfaction by creating visually appealing and delicious chocolate products.

Assisted callers with item info.

Placed orders for callers.

• Oversaw daily operations to maintain high standards of service delivery.
• Developed strategic initiatives for enhanced team performance.
• Created individualized development plans for team members to achieve career goals.
• Established service protocols for consistent customer interactions.
• Resolved customer complaints promptly to maintain a positive reputation.
• Oversaw the recruitment, hiring, and onboarding processes to ensure a skilled workforce capable of meeting center objectives.
• Managed daily operations for optimal efficiency, resulting in improved revenue generation and higher customer retention rates.
• Collaborated closely with other department managers to align goals, share knowledge, and boost overall center performance.
• Maintained accurate records of all transactions at the center, ensuring transparency in financial reporting for internal stakeholders.